Supv. Clinic Office-UMCEPH Pain and Spine Center

Job Summary
Functions as a leader and consultant to other members of the clinic.  Acts as liaison between external entities when necessary.  Directly supervises and coordinates the activities of Clinic Operations Representatives (CORs) and related functions.  Prepares work schedules, training, evaluations and performance improvement plans.  May participate in the work of subordinates to facilitate productivity and to overcome difficult aspects of work.  Maintains departmental compliance records, processes orders, and assists with the maintenance of Clinic budget.

Work Experience
One year of supervisory/management experience is required.   Five years of related work experience is required, preferably in a medical office.  Knowledge of ICD-10 and CPT codes is preferred. 

License/Registration/Certification
None.

Education and Training
Associate's degree in a related field is required.  Bachelor's degree is preferred.  

Skills
1. Advanced clinical knowledge of inpatient/outpatient principles and procedures.
2. Excellent communication and interpersonal skills.
3. Strong leadership, organizational and problem-solving abilities.
4. Knowledge of health care scheduling/registration related systems. 
5. Ability to prioritize, multitask, delegate and supervise effectively.
6. Ability to deal with different levels of personnel, such as legal representatives, third-party payers, patients, etc. 
7. Ability to analyze and supervise using productivity and performance tools. 
8. Maintain knowledge of complex regulatory, Medicare and third party requirements and ensure all staff understand and adhere to standards.
9. Ability to exercise sound judgment in unusual or stressful situations.
10. Ability to work in a fast-paced environment with frequent interruptions.
11. Adapt and respond effectively to the constantly changing service environment.
12. Knowledgeable of healthcare financial procedures and an understanding of cash collection and training tools and techniques.
13. Effective problem-solving and leading team processes. 
14. Proficient in the use of computers; knowledge of database management, word processing and spreadsheet applications. 
15. Bilingual English/Spanish is preferred.