Surface Device Concierge Sales Specialist

Job#: 3041756

Job Description:

Surface Device Concierge Sales Specialist

Remote

$26.00 / hr

Role Overview

This role serves as a seller for a defined portfolio of high potential customers, with end to end accountability for driving surface commercial revenue within their territory. The individual is responsible for protecting existing revenue, accelerating growth, and acquiring new customers across their assigned account set.

The role combines proactive and reactive sales motions, engaging directly with customers and partners to identify opportunities, nurture demand, and close deals. In parallel, this person will play a pivotal role in shaping and executing strategic initiatives such as the emerging Agentic AI sales programs. The focus spans seller enablement, partner engagement, onboarding frameworks, and operational process design which ultimately is aimed at driving consistent YoY surface revenue growth and improving customer experience across the managed portfolio.

Key Responsibilities

Own Customer Revenue & Portfolio Growth

• Act as the Microsoft Surface seller for assigned SMEC Corp + SMB accounts
• Protect, grow, and acquire customer revenue across the portfolio
• Drive YoY Surface revenue performance through active account management
• Build direct relationships with customers and influence buying decisions

Drive End-to-End Deal Execution

• Own opportunities from discovery close
• Orchestrate across partners, pricing, and internal teams
• Ensure deals are unblocked and accelerated using programs/incentives
• Provide "white-glove" concierge support for high-value deals

Generate & Scale Pipeline (Proactive + Reactive)

• Reactive: Support partner/customer-led opportunities
• Proactive: Identify, pursue, and create new demand within account set
• Run outreach campaigns to uncover net-new opportunities
• Expand into "dark" or underpenetrated Surface accounts

Partner & Ecosystem Orchestration

• Act as quarterback between Microsoft, partners, and customer
• Enable partners with deal support, programs (ECIF, incentives), and guidance
• Ensure seamless co-sell execution and lead routing
• Align partner/customer engagement strategy for each deal

Deliver Scalable Sales Motion & Insights

• Feed learnings back into SDC playbooks, programs, and incentives
• Track and manage pipeline, reporting, and performance metrics
• Support evolution of tele sales + AI-driven selling models
• Identify gaps in current sales motion and drive improvements

Job Responsibilities:

• Acts as a subject matter expert and a point of escalation for the client.
• Recommend products to customers, based on customers' needs and interests.
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
• Estimate or quote prices, credit or contract terms, warranties and delivery dates.
• Provide customers with product samples and catalogs.
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Identify prospective customers by using business directories, following leads from existing clients and attending trade shows and conferences.
• Monitor market conditions, product innovations, and competitors' products, prices and sales.

Skills:

• Verbal and written communication skills, negotiation skills, customer service and interpersonal skills.
• Expert ability to work independently and manage one's time.
• Expert knowledge of principles and methods for showing, promoting, and selling products or services.
• Sales execution & negotiation, account management, pipeline generation & management, partner & stakeholder orchestration, tool & data fluency (Excel, PowerPoint, Copilot, CRM), adaptability, & growth mindset

Education/Experience:

• Bachelors degree in marketing or equivalent training required.
• 10+ years experience required.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Remote:

Yes

Location:

Redmond, WA, US

Job Type:

Date Posted:

July 10, 2026

Pay Range:

$26 - $26 per hour

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