Make a Direct Impact When Our Community Needs It MostWhen freezing weather threatens our neighbors, CARITAS steps in and we need you on our team. As a Surge Shelter Monitor, you'll provide compassionate support, assist with daily shelter operations, and protect the safety and dignity of everyone who enters.Ready to put your de-escalation skills and passion for community into action this season? Apply today and make a direct impact when it's needed most.Position DetailsPay Rate: $18.00 / hourStatus: Part-time, Seasonal / Temporary (November 1st – March 31st)Shifts: 8-hour shifts (8:00 AM–4:00 PM, 4:00 PM–12:00 AM, or 12:00 AM–8:00 AM)Location: 2220 Stockton Street, Richmond, VA 23224What You'll DoProvide Compassionate Support: Deliver trauma-informed care and build rapport with shelter participants while maintaining clear boundaries.Support Shelter Operations: Assist with shift checklists, safety, cleanliness, participant appointments, and community partner visits.Maintain Safety: Utilize conflict resolution and de-escalation techniques to support crisis intervention when needed.Guide Team Support: Engage and assist interns and volunteers on-site during your shift.Ensure Readiness: Respond promptly to shelter activation calls and help keep the space organized, safe, and inclusive.What We are Looking ForReliability: Dependable transportation and the ability to report to duty within 8 hours or less of an activation notice.De-escalation & Care: Skilled in crisis intervention, conflict resolution, and trauma-informed care practices.Communication: Strong interpersonal, written, and oral communication skills.Background: Experience in shelters, social services, or crisis environments preferred (but not required).Certifications & Physical Readiness: Current CPR and Naloxone certifications (or willingness to obtain within 1 month of hire) and ability to lift up to 10 lbs.Why CARITAS? At CARITAS, our values are built on Achievement, Innovation, Integrity, Passion, and Servant Leadership. We are deeply committed to cultivating an inclusive workplace where every background, culture, and perspective is welcomed and valued.CARITAS is an Equal Opportunity Employer, ADA compliant, and a Drug-Free Workplace.