Administrative Skills, Co-Payments, Communication Skills, Customer Support/Service, Data Entry, Healthcare, Interpersonal Skills, Medical Billing, Medical Office, Medical Records, Medical Treatment, Neurosurgery, Office Equipment, Order Supplies, Organizational Skills, Outpatient Care, Patient Assessment, Patient Charts, Presentation/Verbal Skills, Standards of Care, Surgical Procedures, Telephone Skills, Time Management, Typing, Writing Skills
Axion Spine & Neurosurgery is at the forefront of spinal health, offering state-of-the-art care in Atlanta. Our elite team is committed to excellence in spine care, pioneering innovative treatments that set us apart in the healthcare industry.
We're looking for a hard-working and personable Front Office Coordinator, committed to helping us provide a phenomenal experience for our patients. The person in this role will work in the Outpatient Surgery Center (OSC) in Alpharetta location. This is a part-time position on Mondays and Wednesdays from 7a - 5p.
Responsibilities:
- Welcome patients and visitors by greeting them in a courteous manner.
- Check patients in.
- Verify financial records and collect patient charges and copays.
- Answer questions and respond to patient and their family/friends requests appropriately.
- Ensure family or friends are comfortable while they wait.
- Maintain patient charts in E-clinical Works, HST, and Preesia.
- Prepare procedure and surgery patient charts by data entry.
- Work with OSC Director to order and track office supplies and equipment.
- Answer phone calls in a timely and professional manner.
- Clean and maintain the waiting room.
- Assist OSC Director with additional tasks as needed.
Requirements
- Prior experience working as a receptionist or other administrative role; medical office experience a plus.
- Excellent verbal and written communication skills.
- Strong interpersonal skills.
- Able to maintain professionalism and composure when speaking to patients and visitors.
- Strong customer service and phone etiquette skills.
- Basic knowledge of computer programs.
- Strong typing skills, quick and accurate data entry.
- Ability to apply common sense understanding to carry out detailed written or oral instructions.
- Follow all applicable government regulations including HIPAA.
- High school diploma or general education degree (GED).
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Axion Spine & Neurosurgery