Surgery Scheduler - Heart Consultants

Why work for Nebraska Methodist Health System?

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care - a culture that has and will continue to set us apart. It's helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient's needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Methodist Physicians Clinic - Westroads Office Park III

Address: 1120 N. 103rd Plaza - Omaha, NE

Work Schedule: Monday through Friday, 8:30am - 5pm

Schedules patient appointments, and all surgical, and diagnostic procedures. Provides patient instruction regarding all procedures. Ensures efficient, and patient friendly workflow to help provide quality care. Updates patient demographic, and insurance information.

Responsibilities:

Essential Job Functions

Schedules cases and pre-registers patients interacting closely with surgeons, surgeon's office staff, anesthesia and pre-surgery nurses.

• Schedules cases correctly and coordinates according to scheduling guidelines.
• Follows up with physician and/or physician office staff with scheduling conflicts, issues, concerns.
• Ensures necessary equipment, lab, and devices are reserved for each individual patients surgery.
• Completes appropriate order sets to include patient consent for surgical procedure.

Schedules surgical cases in accordance with surgical services scheduling guidelines and policy.

• Follows scheduling guidelines when scheduling cases with attention to block schedule parameters.
• Calculates necessary room time by using physician case time data and turnover time standards.
• Enters appropriate scheduling information into physician's calendar.
• Provides accurate diagnosis codes and procedure codes for scheduled procedure.

Provides patient and family with educational materials to ensure adequate knowledge and understanding of scheduled procedure.

• Requests and sets up access to EMMI for patients to view video for thyroid and parathyroid surgeries.
• Informs patient and family of all surgery information including details of where and when to report for surgical procedure.

Serves as liaison between physicians, physician's office staff, and hospital by coordinating surgical services scheduling for patient/customer satisfaction.

• Reviews schedules in advance and revises as necessary to prevent error and reduce risk.
• Communicates with appropriate parties to make schedule adjustments to ensure efficiency and prevent any unforeseen circumstance that may occur.
• Coordinates multi-surgeon cases.
• Demonstrates ability to identify opportunities for and give individualized customer service/patient care according to customer/patient needs.

Is familiar with scheduling software and performs skills competently and independently.

• Checks for appropriate resource scheduling.
• Reviews and prepares surgery schedule on a daily basis.
• Reports issues/concerns as necessary.
• Maintains competence in required skill sets.
• Enters patient surgical procedure into the electronic medical record.

Assures positive customer relations are maintained with hospital personnel, patients, visitors and physicians.

• Performs telephone triage to determine patient needs by documenting patient's needs to appropriate staff and advising patient on appropriate instructions.
• On a daily basis promotes positive work environment and teamwork.
• Builds collegian relationships with other peers across the Surgical Services.
• Maintains professional appearance, behavior and work environment.
• Returns scheduling calls promptly and courteously.

Maintains teamwork, positive mentoring, willingly assists with training of employees by positively assisting with the implementation of new procedures and job functions to enhance Access Center services.

• Is responsible for maintaining department productivity measures and being actively engaged in the day to day process.

Schedule:

Work Schedule: Monday through Friday, 8:30am - 5pm

Job Description:

Job Requirements

Education

• High School Diploma or General Educational Development (G.E.D.) required.
• Post-secondary education/training in healthcare, or business operations preferred.

Experience

• Minimum of 1-3 years in patient scheduling, insurance registration, or patient care delivery required.
• Prior Surgical Technologist or Medical Assistant experience preferred.

License/Certifications

• American Heart Assocation Basic Life Support (BLS) preferred.

Skills/Knowledge/Abilities

• Pleasant personality and courteous manner imperative.

Physical Requirements

Weight Demands

• Light Work - Exerting up to 20 pounds of force.

Physical Activity

• Not necessary for the position (0%):

• Climbing

• Crawling

• Kneeling

• Occasionally Performed (1%-33%):

• Balancing

• Carrying

• Crouching

• Distinguish colors

• Lifting

• Pulling/Pushing

• Standing

• Stooping/bending

• Twisting

• Walking

• Frequently Performed (34%-66%):

• Grasping

• Reaching

• Constantly Performed (67%-100%):

• Fingering/Touching

• Hearing

• Keyboarding/typing

• Repetitive Motions

• Seeing/Visual

• Sitting

• Speaking/talking

Job Hazards

• Not Related:
• Chemical agents (Toxic, Corrosive, Flammable, Latex)
• Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
• Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
• Equipment/Machinery/Tools
• Explosives (pressurized gas)
• Electrical Shock/Static
• Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
• Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
• Mechanical moving parts/vibrations

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.