Analysis Skills, Anesthesiology, Blood-Borne Pathogens, Cash Management, Computer Skills, Corporate Compliance, Customer Support/Service, Detail Oriented, English Language, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, High School Diploma, Identify Issues, Infectious Diseases, Insurance, Interpersonal Skills, Mathematics, Medical Records, Medical Terminology, Medications, Microsoft Product Family, Multilingual, Patient Care Authorizations, Patient Charts, Patient Confidentiality, Presentation/Verbal Skills, Problem Solving Skills, Quality Metrics, Record Keeping, Regulatory Compliance, Schedule Development, Surgical Procedures, Writing Skills
POSITION SUMMARY
The Surgical Scheduler assists with the coordination and scheduling of surgical procedures and serves as liaison between physicians, clinical staff, and other departments to ensure smooth scheduling operations. Moreover, the Surgical Scheduler works directly with patients and strives to provide an excellent healthcare experience
ROLE AND RESPONSIBILITIES
- Schedule and accurately complete full registration for patients requesting appointments adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately with attention to detail to ensure the highest quality standards.
- Obtains preauthorization of surgical procedures as required by insurance companies and payers.
- Obtains preauthorization of medication and anesthesia orders as required by insurance companies and payers.
- Coordinates paperwork and electronic records, including maintaining patient charts and chart pulling for surgery review for surgeon.
- Verification of insurance information, verification of benefits and insurance referral information.
- Verification of private patient insurance information for same day appointments or by request.
- Adhere to HIPPA standards related to patient privacy and confidentiality.
- Performs all above-mentioned tasks by paying attention to detail and providing excellent customer service skills with Patients, Physicians and other related members
- Maintains positive attitude consisting of cooperation, self-motivation, courtesy, and professionalism.
- Comply with company compliance policies and standards
POSITION QUALIFICATIONS
Education: High School Graduate or General Education Degree (GED). Bachelor’s degree in relevant discipline highly preferred.
Certificates & Licenses
None required
Experience: 1-5 years of relevant experience in a healthcare setting highly preferred.
KNOWLEDGE/SKILLS/ABILITIES
- Excellent verbal and written communications skills in English. Bi-Lingual a plus.
- Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
- Excellent mathematical and cash management skills.
- Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
- Knowledge of medical terminology preferred.
- Ability to work as an integral team member under minimal supervision, in a fast-paced, complex and highly stressful environment.
- Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems.
Computer Skills
· Facile with Microsoft Products
· Within 4 weeks of hire must be facile with Athena PMS and practice based EMR
WORK ENVIRONMENT
An office environment with controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens.