Surgical Scheduler - Surgical Svs Support Personnel

Job Requirements

POSITION SUMMARY

To be fully engaged in using clinical knowledge and critical thinking to ensure quality and patient

safety in the accurate and timely scheduling of all surgical procedures across the Health First

Integrated Delivery Network. The Surgical Scheduler collects clinical and insurance coding

information and efficiently coordinates with provider office schedulers and clinical teams to

schedule surgical cases and procedures.

PRIMARY ACCOUNTABILITIES

1. Accurately schedules surgical procedures to include correct type, duration and preference

card per procedure and provider; Assigns operating suites, equipment, preference cards

and block time to maximize efficient use of resources.

2. Ensures congruency of diagnosis and procedure coding.

3. Reconciles laterality issues (i.e., missing laterality).

4. Schedules and initially registers all modalities at Health First facilities by phone, fax,

and electronic orders; initiates any follow-up with individuals or departments to ensure

complete registration process.

5. Verifies all information is complete, legible, and correctly signed by physician on

required scripts prior to scheduling procedures and, all clinical and demographic

information is correctly entered into the electronic medical record.

6. Obtains necessary scheduling, demographics, and clinical information to schedule,

cancel, or reschedule with a minimum of call transfers, delays, or callbacks.

7. Documents any pre authorizations and prior approvals from third party payers for all

surgical procedures.

8. Achieves individual productivity targets, per IDN and department expectations.

9. Exceeds customer (i.e., associate, provider offices) expectations through

personalized, respectful, and calm communication with accurate and timely

information.

Work Experience

MINIMUM QUALIFICATIONS

• Work Experience:

o At least one (1) year of clinical or administrative experience in a surgical services

(e.g. hospital or ambulatory surgery center) or medical office setting required

o Previous work experience as a surgical nurse or surgical technologist preferred

• Knowledge/Skills/Abilities:

o Excellent interpersonal, oral, and written communication skills in the English

language

o Typing of 45 wpm

o Demonstrated customer service skills

o Ability to prioritize demands

o Critical thinking skills to resolve issues

o Working knowledge of MS Office applications

o Knowledge of surgical terminology with accurate deconstruction of complex

surgical terms through word roots, suffixes, and prefixes.

o Demonstrated technological adeptness to work in multiple electronic systems

PHYSICAL REQUIREMENTS - Sedentary

• Majority of time involves sitting or standing; occasional walking, bending, stooping
• Long periods of computer time or at workstation
• Light work that may include lifting or moving objects up to 20 pounds with or without

assistance.

• May be exposed to inside environments with varied temperatures, air quality, lighting

and/or low to moderate noise

• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks
• Workspace may vary from open to confined; on site
• May require travel to various facilities within and beyond county perimeter; may require

use of personal vehicle

Benefits

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule : Full-Time

Paygrade : 26