Surgical Services Assistant

Under the direction of the Assistant Administrator or designee, coordinates perioperative scheduling activities for the ambulatory surgery center (ASC). Serves as the primary liaison among patients, surgeon offices, physicians, anesthesia providers, clinical staff, and leadership to ensure accurate scheduling, complete documentation, timely pre-operative preparation, appropriate authorization and credentialing review, and efficient utilization of operating room schedules and block time.

• High school diploma or equivalent.
• Basic Life Support (BLS) certification required within six (6) months of hire.
• Two (2) years of experience in an ambulatory surgery center, hospital, physician practice, surgical services, patient access, scheduling, insurance authorization, revenue cycle, or related healthcare setting.
• At least one (1) year of experience scheduling surgical procedures or coordinating perioperative services using an electronic medical record (EMR) or scheduling system.
• Experience coordinating referrals, authorizations, pre-operative testing, surgical documentation, or related healthcare workflows.
• Coursework or training in medical terminology, healthcare administration, surgical services coordination, medical office administration, or a related field preferred.
• Knowledge of surgical terminology, CPT and ICD coding, insurance authorization concepts, and perioperative documentation workflows preferred.
• Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment.
• Ability to communicate professionally, tactfully, and effectively with patients, families, physicians, surgeon offices, anesthesia providers, teammates, and other customers.
• Ability to maintain confidential and sensitive patient, provider, and business information.
• Ability to organize, prioritize, and coordinate complex surgical scheduling and documentation activities.
• Ability to read, write, speak, and understand English.
• Ability to type 35-45 words per minute.
• Ability to use electronic health record (EHR), scheduling, authorization, referral, spreadsheet, and reporting systems.
• Basic mathematical skills.
• Knowledge of insurance verification, authorization processes, referrals, patient financial responsibility, medical necessity requirements, and surgical billing workflows.
• Knowledge of medical terminology and medical record management.
• Knowledge of Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Well-developed verbal and written communication skills.
• Work is performed in a fast-paced healthcare office environment with frequent interruptions and competing priorities.
• Requires regular interaction with patients, physicians, surgeon offices, anesthesia providers, teammates, and other healthcare professionals.
• Occasional pressure due to surgical scheduling deadlines, authorizations, cancellations, and urgent requests.
• May be exposed to infectious and communicable diseases.

·         Experience in an ambulatory surgery center, hospital perioperative department, physician practice, or specialty clinic.

·         Experience coordinating surgical procedures, authorizations, referrals, clearances, pre-operative testing, and post-operative appointments.

·         Experience supporting surgical block scheduling, template management, utilization analysis, or operational reporting.

·         Experience with Epic or other surgical scheduling systems.

·         Knowledge of CPT, ICD, and insurance authorization processes.

Demand

Percent of Day

Infrequent (1-2%)

Occasional (3-33%)

Frequent (34-66%)

Constant (67-100%)

Sit

X

Stand

X

Walk

X

Lifting

20 lbs.

X

Carrying

20 lbs.

X

Pushing

20 lbs.

X

Pulling

20 lbs.

X

Kneeling

X

Squatting

X

Bending

X

Stooping

X

Climbing

X

Twisting

X

Reaching over head

X

Foot controls

X

Fine dexterity

X

Repetitive work - hands/arms

X

Repetitive work - foot/leg

X

•  N/A

Patient Care Services:   N/A

Provides patient care to specific population of patients: (check all that apply below)

Population

Provides Care

Infant (1 day–12 months)

Pediatric (1 yrs–12 yrs)

Adolescent (13 yrs– 17yrs)

Adult (18 yrs – 65 yrs)

Geriatric (65 years plus)

N/A

 X

Description of OSHA Categories:

Category I: Tasks involve exposure to blood, body fluids, or tissue.

Category II: Tasks involve no exposure to blood, body fluids, or tissues, but employment may require performing unplanned Category I tasks.

Category III: Tasks that involve no exposure to blood, body fluids, or tissue, and Category I tasks are not a condition of employment.

OSHA Category:   Category III

Organizational Responsibilities

• Understands and models Surgicare of Hawaii's mission, vision, and values.
• Reviews department operations manual to ensure compliance with applicable Accreditation standards, federal and state regulations, accepted Standards of Conduct, and the Corporate Compliance Program. Complies with all Surgicare of Hawaii policies, procedures, employee handbook, and Standards of Conduct.

• Practices effective communication and interpersonal skills to enhance positive teamwork and to accomplish goals/tasks.

• Promotes excellence in customer and patient relations with all encounters.

• Adheres to safety policies and maintains a clean and safe environment for patients and co-workers.

• Participates in departmental and organizational quality improvement efforts.

• Enhances professional growth and development through participation in educational programs, review of current literature, in-service training, and workshops.
• Assists with special projects and departmental initiatives as assigned.
• Demonstrates financial stewardship in the workplace.
• Performs other duties as assigned.