Communication Skills, High School Diploma, Implants, Medical Terminology, Microsoft Exchange Server, Multitasking, Organizational Skills, Patient Care, Patient Education, Physical Demands, Presentation/Verbal Skills, Surgical Procedures, Testing, Writing Skills
POSITION SUMMARY: A Patient Care Counselor ensures patients at our Surgery locations fully understand every aspect of their surgical procedure(s). In this position, the individual must be very knowledgeable about each phase of the patient’s surgery and be able to identify and educate all patients on their options for Clear Lens Exchange, presbyopic correcting and astigmatic correcting implant lenses. The employee is responsible for executing consultations, scheduling patients and performing preliminary testing to assist in counseling patients of their lens options.
POSITION LOCATION: 1601 W Lincoln Rd, Kokomo, IN 46902
ESSENTIAL RESPONSIBILITIES:
- Perform required communication (per Points of Contact) via phone with all patients regarding both pre-op and post-op
- Compile and mail information to patients regarding surgical procedures, along with fees and financing options available to them
- Assist patients with application to Care Credit, as needed
- Review surgery instructions and forms with patients
- Educate patients on surgical procedure(s) and complete pre- and post-surgery documentation
- Ensure payments are collected from patients, as applicable
- Provide ASC/hospital with all required/requested paperwork
- Scan necessary pre- and post-surgical paperwork into database
- Prepare patient’s surgical charts with appropriate paperwork
WHAT WE OFFER:
- Starting hourly wage of $17, additional compensation available based on previous experience
- 6.5 paid holidays per year + 2 floating holidays
- Approximately 8 days of PTO within first year
- Full slate of benefits to include health, dental, vision, and 401k
- Great training program with opportunities for growth and compensation increases
EDUCATION AND/OR EXPERIENCE:
- High school graduate, or equivalent
- Previous experience in ambulatory surgery preferred
- Knowledge in medical terminology preferred
COMPETENCIES:
- Excellent organization, verbal and written communication skills
- Ability to speak clearly and have patients understand language without misinterpretation or confusion
- Professional maturity, appearance and demeanor required
- Ability to work independently and handle multiple tasks simultaneously
- Strong organization skills
PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):
- Physical Activity: Talking, Hearing.
- Physical requirements: Sedentary work. Involves sitting most of the time.
- The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.