Surveillance Agent

NATURE OF WORK
The incumbent in this position is responsible for observing and monitoring Casino operations in order to ensure compliance with Seminole Tribal Gaming Commission (STGC) approved policies and procedures, Tribal Internal Control Standards (TICS), as well as any state compacts and/or federal regulations. The agent is responsible for conducting daily routine observation of activities that occur on the gaming floor, including identifying procedural infractions and/or criminal activity. The individual notifies management and supervisors of any/all suspicious activities and/or irregular circumstances and any other special observation request. The incumbent documents procedural infractions incurred by Casino personnel.

ILLUSTRATIVE TASKS

• Observes and monitors Casino operations in order to identify violations of STGC approved policies and procedures, TICS, or to identify theft of Tribal assets.
• Maintains constant surveillance throughout the Casino, looking to identify irregularities or illegal gaming activities.
• Monitors the transfer of Casino chips, cash and funds allocated within the Casino as required.
• Reports to the Supervisor and documents any suspicious activities and/or irregular circumstances occurring on the Casino floor, including infractions incurred by Casino personnel.
• Maintains daily activity report and completes incident reports to note relevant information including but not limited to irregular customer behavior, theft, or procedural errors made by Casino personnel.
• Ensures the integrity of the Casino by monitoring and ensuring compliance of gaming machines, covered banked table games, cash operations, and other pertinent Casino departments.

MINIMUM REQUIREMENTS
High School diploma or equivalent GED required. A minimum of three (3) years of experience working with computers, surveillance cameras and monitors, recording devices and/or hand held communication devices is preferred. Previous Commission, Surveillance, and/or Gaming experience is preferred. Additional relevant experience and education will be considered. Knowledge of criminal offenses and the regulations concerning Tribal Gaming is required. Ability to maintain visual attention and mental concentration for significant periods of time is required. Demonstrate the ability to prepare organized and clear reports. Ability to obtain and maintain an effective working knowledge of the National Indian Gaming Commission (NIGC) regulations and the Seminole Tribal Gaming Ordinance, Tribal Minimum Internal Control Standards (MICS), and other procedures and standards is required. Must meet standards established in order to obtain the Employee Gaming License. Ability to travel to all STOF Reservations and to work a flexible schedule including evenings, nights, weekends and holidays is required. Due to the nature of the business, all applicants must be 21 years of age or older.

The Seminole Tribal Gaming Commission (STGC) is the Tribal governmental agency that has the authority to carry out the Seminole Tribe of Florida's regulatory, compliance, and oversight responsibilities under the State Compact.