Surveillance Agent

Job Title: Surveillance Agent at Rivers Casino

Rivers Casino is seeking motivated and detail-oriented individuals to join our surveillance team as Surveillance Agents. Our ideal candidates are those who are committed to upholding the integrity of our gaming environment and ensuring compliance with all regulatory guidelines. As a Surveillance Agent, you will work in a discreet environment, monitoring activities via closed-circuit television and taking proactive measures to maintain a secure and safe atmosphere for both guests and team members.

Responsibilities:

• Monitor all areas within camera view throughout the property consistently.
• Maintain a comprehensive understanding of Pennsylvania Gaming Control Board regulations and ensure strict adherence to these guidelines.
• Prevent the presence of identified individuals through careful monitoring.
• Report any detected illegal activity immediately to the appropriate supervisors.
• Complete all required reports accurately and professionally within designated timelines.
• Testify in court as necessary.
• Collaborate with team members across departments to ensure the smooth operation of the casino.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Proficiency in computer skills preferred.
• Prior experience in surveillance is advantageous.
• Strong verbal and written communication skills.
• Ability to work effectively in high-pressure situations and demonstrate self-motivation.
• Display sound judgment and maturity in decision-making.
• Above-average organizational and planning skills.
• Excellent interpersonal skills with the ability to communicate effectively with team members and guests.
• Capable of working flexible shifts, including holidays.
• Able to obtain and maintain all necessary licensing.

Physical Requirements:

• Prolonged periods of sitting

The above duties and responsibilities are representative. Full job descriptions available upon hire.