Surveillance Officer I

Job Description

• Monitors all areas of the property and closely observes target game, team member and customer to ensure compliance with laws, regulations and internal controls. • Answers and initiate telephone calls concerning casino floor operations and inquires for assistance. • Answers radio communications concerning floor operations and inquiries for assistance. • Monitors radio traffic for situations that may require surveillance intervention or action. • Advises on gaming violations, criminal activity, or persons associated with criminal activity according to the gaming operations manual. • Conducts surveillance on all cash operations, theft, loss, or violations of the integrity of gaming. • Operates surveillance-related equipment and reports malfunctions or necessary repairs to supervisory staff. • Assists management and the investigator with surveillance operations plans to prevent theft, loss, or integrity of gaming. • Observes and reports on matters, as directed, concerning gaming and maintaining casino integrity. • Generates reports, documents, and videos concerning observed casino operations discrepancies. • Conducts video reviews to verify payouts, and incidents upon request. • Conducts audits and assists with investigative reviews of activities as assigned. • Provides surveillance video to casino management who request to review activities in their area. • Maintains surveillance records and logs for documentation purposes. • Keeps current on policies and procedures concerning surveillance, gaming and casino operations, including internal control, federal, state, tribal regulations and compact requirements. • Performs all other related and compatible duties assigned. • Does not provide supervision to others. • High school diploma or general education degree (GED) required. • 0 to 1 years related experience and/or training or equivalent combination of education and experience. • Knowledge of all casino games and surveillance techniques. • Basic knowledge of computer skills, MS Word and Excel and Telecommunications is desirable. • Good written, verbal and interpersonal skills. • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Ability to write reports and correspondence. • Ability to speak effectively before groups of customers or employees of organization. • Basic mathematical skills, including the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.