PRIMARY PURPOSE:
The Surveillance Operator contributes to an environment of collaboration in which Surveillance supports partner departments in providing outstanding service to all guests. Providing both customers and employees with a fair, safe, and secure gaming experience by creating accountability to company policies and procedures as well as appropriate laws and regulations.
Position Status: Hourly, Full-Time
Location: Gold Strike Casino Resorts
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio and video evidence and monitor the system for malfunctions.
- Proactively monitor all casino areas and personnel including, but not limited to, Table Games, Casino Cage, Soft Count, Slots, and Poker to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
- Proactively observe and review videos then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
- Maintain and improve knowledge of game rules, company policies, procedures, and threats in all areas which Surveillance is responsible for monitoring through training and professional development.
- Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary.
- Testify in court as a representative for the company as necessary.
- Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee.
- Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
- Collaborate with leadership to maximize the guest experience.
- Perform other job-related duties as requested.
MINIMUM REQUIREMENTS:
- High School diploma or equivalent.
- One (1) year of relevant experience.
CERTIFICATIONS, LICENSES, AND REGISTRATIONS:
- Proof of eligibility to work in the United States.
- State Gaming Registration/License where applicable.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Detailed knowledge of Table Games, Slots, Race & Sports Book, and Casino Cage procedures.
- Knowledge of advantage play systems and cheating methods.
- Detailed knowledge of local gaming regulations.
- Proficient in basic math without the use of a calculator.
- Ability to distinguish colors.
- Professional appearance and demeanor.
- Excellent telephone etiquette and communication skills.
- Excellent customer service skills.
- Basic working knowledge of various computer technology and software including Microsoft Office applications.
- Effectively communicate in English, in both written and oral forms.
WORKING CONDITIONS:
- This is not intended to include every duty or responsibility of the job nor is it intended to be an all‐inclusive list of the skills and abilities required to do this job.
This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.