Auditing, Best Practices, CCTV, Casinos, Corporate Policies, Data Analysis, Documentation, Financial Audit, Gaming, Maintain Compliance, Regulations, Regulatory Compliance, Reporting Skills, Security Equipment, State Laws and Regulations, Statutory Laws, Surveillance, Table Games
Job Responsibilities:
The Surveillance Operator is responsible for observing, documenting, and reporting all activity on property to protect property assets, guests and employees; and for maintaining close surveillance of all gaming and cash-handling areas.
Essential Duties / Core Competencies:
- Monitor activities of guests and employees on the casino floor, cage, change booths and count rooms via closed-circuit television (CCTV) system and personal observation, for criminal activities and/or violations of regulations, policies and procedures, or internal controls.
- Utilizes necessary equipment to identify record and document illegal and/or unusual activities occurring in areas under surveillance and reports same to appropriate personnel.
- Video tapes questionable activities and make written reports to appropriate personnel.
- Monitors alarm system.
- Reviews tapes associated with jackpots.
- Maintains strict confidentiality of all property related issues.
- Operates monitor room equipment, including basic computer functions.
- Participates in court actions relating to gaming violations.
- Protects the assets of the company.
- Performs audits on gaming assets and analyzes gaming data.
- Prepare and write daily reports and logs.
- Operates all surveillance computer equipment.
- Ensures all surveillance equipment is working correctly throughout their shift.
- Conducts routine surveillance video recording and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.
- Monitors the hotel and casino operations to ensure adherence to the state regulations and company policies and procedures.
- Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive.
- Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
- Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations.
- Demonstrates the initiative to present new ideas and perspective to create positive results.
- Exhibits respectful consideration of viewpoints, situations and others.
- Puts the guest at the forefront of every decision.
- Performs other tasks as assigned.
Knowledge/Work Experience:
- Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
- High school diploma or equivalent experience preferred.
- Must have minimum of One (1) years’ experience, knowledge or observation of table games or casino surveillance experience.
- Casino, Surveillance or Asian table games experience preferred.