SVP, Email Product Area

ABOUT SINCH
Sinch's vision is to connect every business with every customer, everywhere in the world. More than 200,000 businesses rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether customers need to verify users, deliver critical notifications, or build rich omnichannel engagement, Sinch makes it easy to connect reliably and securely at every step of the customer journey. At Sinch we Dream Big, Win Together, Keep it Simple, and Make it Happen. These values are our foundation.

DESCRIPTION
Sinch Mailgun is one of the most important product areas within Sinch's Customer Communications Cloud. Mailgun helps businesses send, validate, test, optimize, and analyze email at scale through an API-first platform built for developers, marketers, platforms, and enterprise senders. We are looking for an SVP of Email to lead Mailgun end-to-end as a senior product and engineering leader with clear business accountability. You will own the strategy, roadmap, execution, team health, and commercial outcomes for Mailgun, working closely with sales, marketing, customer success, finance, operations, security, compliance, and regional teams to accelerate growth, improve customer experience, and establish Mailgun as Sinch's standard for enterprise-grade email. A core part of the mandate will be to build and drive the plan to bring Email into Sinch Build as a Sinch Email offering powered by Mailgun, making email easier to discover, adopt, integrate, and expand as part of Sinch's broader developer and customer communications platform.

The Mandate
This role has a clear mandate: make Mailgun the center of Sinch's Email strategy, scale it as a durable growth business, and bring Email into Sinch Build as a first-class product experience. The SVP of Email will need to simplify the portfolio, sharpen the product and platform strategy, improve the customer journey, drive stronger commercial outcomes, and build the operating discipline required for enterprise-grade scale.

What you'll do

• Set the Email strategy and operating model. Own the vision, strategy, priorities, investment choices, and operating rhythm for Mailgun across Send, Optimize, Validate, Inspect, related platform capabilities, and the Email on Acid transition.

• Lead product, engineering, and platform execution. Build and develop high-performing teams with clear ownership, strong execution discipline, technical excellence, and a culture of customer focus. Balance growth, platform modernization, reliability, security, scalability, technical debt, and delivery predictability.

• Bring Email into Sinch Build. Build and execute the product, technical, commercial, and go-to-market plan to make Sinch Email, powered by Mailgun, a first-class offering in Sinch Build for developers, platforms, and enterprise customers.

• Drive growth and commercial performance. Own the product area's performance across revenue growth, gross profit, margin, pricing and packaging, product-led growth, customer adoption, retention, expansion, and enterprise growth. Use data to understand funnel performance and make clear trade-offs across self-service, sales-assisted, partner, and enterprise motions.

• Strengthen Mailgun's market position. Define how Mailgun wins as an API-first email platform for reliable delivery, validation, quality assurance, deliverability intelligence, observability, and optimization at scale.

• Simplify and unify the customer experience. Create a more cohesive experience across sending, deliverability, testing, analytics, onboarding, account management, billing, support, and cross-product workflows. Make it easier for customers to discover, buy, onboard, use, expand, and integrate Mailgun.