SVP, Enterprise Resilience & Crisis Management

Requisition number: 2371171

Job category: Senior Leadership Team

UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.

The Senior Vice President of Enterprise Resilience provides executive leadership for enterprise-wide operational monitoring and management of operational incidents, crises, and business continuity across UnitedHealth Group (UHG). This role is accountable for ensuring the organization can anticipate, respond to, and recover from disruptive events while maintaining operational stability, regulatory compliance, and stakeholder trust. The role partners closely with the COO and senior executives to embed resilience into UHG's operating model and works across people safety/security and cyber response teams to coordinate communications to executive leadership.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

For all hires within 30 minutes of an office in Minnesota or Washington, D.C., you'll be required to work a minimum of four days per week in-office.

Primary Responsibilities:

• Lead escalation and coordination for critical incidents across a 24/7 enterprise operating model

• Establish and operate a clear enterprise crisis management operating model with defined escalation paths, decision rights, and communication protocols

• Design, mature, and govern crisis doctrine, activation frameworks, playbooks, and after-action review processes

• Oversee business continuity and broader enterprise resilience practices in coordination with technology and security teams

• Assess current enterprise resilience and crisis management maturity and lead continuous improvement efforts

• Build clear, timely executive level communications during incidents and maintain a repeatable executive briefing and daily operations reporting process

• Coordinate across security, IT, legal, compliance, communications, operations, business leaders, and external partners

• Develop and lead a federated enterprise resilience capability across geographies and functions

• Improve incident reporting, metrics, and dashboards to provide actionable leadership visibility

• Design and lead enterprise exercises and tabletop simulations to test readiness and improve coordination

• Set direction, performance expectations, and development priorities for leaders and teams

• Build sustainable leadership capability and succession across the enterprise resilience function

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 15+ years of progressive leadership experience in enterprise resilience, crisis management, operations, or risk related disciplines

• Expertise in enterprise resilience, including crisis management, business continuity, and disaster recovery

• Proven track record of leading crisis response and preparedness for large, global organizations

• Demonstrated experience leading large scale, cross enterprise initiatives in complex, regulated environments

• Ability to lead during high-pressure incidents with incomplete information

• Exceptional logic, structure, and communication skills

• History of successfully communicating clearly with technical teams, executives, and Board-level stakeholders

• Proven matrix leadership and cross-functional coordination skills

• Ability to drive process discipline, standardization, and change across a large, global?enterprise

• Previous experience leading teams of 50+ crisis management and resilience professionals

Key Skills and Capabilities:

• Executive presence and judgment under pressure

• Enterprise and systems thinking

• Crisis leadership and coordination

• Strategic communication and executive briefing

• Change leadership and organizational influence

• Operational discipline and data driven insight

Preferred Qualifications:

• Advanced degree (MBA, MPA, MS, or equivalent)

• Experience leading enterprise resilience or crisis management capabilities within large, diversified, global organizations

• Relevant professional certifications related to business continuity, disaster recovery, or resilience frameworks

• Military leadership background

• Healthcare experience

• Third-party / supply chain resilience experience

• Experience with government agencies, regulatory reporting, and international coordination

• Experience creating executive daily briefing or intelligence-style reporting

• Lean / process reengineering background

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $225,000 to $375,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.