SVP, Investigations and Recovery

Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

Job Purpose & Scope

Responsible for leading the Fraud Investigations and Recovery function of the Bank's Fraud Risk Management Program, including overall accountability for the performance of fraud investigations, loss recovery, and case oversight functions. Provides leadership and accountability for the team responsible for investigating fraud incidents, pursuing loss recovery, managing case oversight, and advancing program development. Establishes the standards, priorities, and controls that ensure investigations are handled accurately, timely, and in accordance with departmental standards, regulatory expectations, and Bank policy.

Essential Job Functions

• Leads the Fraud Investigations and Recovery function of the Bank, holding overall accountability for the performance of investigations, recovery, and case oversight functions.
• Manages leaders and staff, to include staffing, assigning and delegating work, training, mentoring, and coaching. Conducts performance reviews and fosters a culture of accountability, collaboration, and continuous improvement.
• Provides oversight of the daily work of the Fraud Investigations and Recovery team, including queue management, case assignments, investigative support, escalation handling, and workload balancing, directly to team members and through subordinate managers.
• Serves as the senior escalation point for the most complex, high-risk, or reputationally sensitive fraud cases, recovery matters, and investigative findings.
• Partners with internal and external stakeholders to mitigate fraud loss and strengthen the Bank's overall Fraud Risk Management Program.
• Establishes and enforces standards to ensure fraud investigations are completed timely and accurately and that case documentation, referrals, and supporting materials meet departmental, regulatory, and audit expectations.
• Directs recovery efforts related to fraud incidents by coordinating with internal stakeholders, external partners, and law enforcement to pursue loss mitigation and recovery opportunities.
• Oversees the identification, investigation, and reporting of elder financial exploitation to the appropriate internal groups and external agencies.
• Collaborates with Fraud Prevention, Fraud Strategy, frontline employees, and other lines of business to identify fraud trends, strengthen controls, and address control gaps.
• Advises senior management on fraud-related incidents, case trends, emerging threats, financial fraud typologies, and program performance.
• Develops and maintains professional working relationships with local and federal law enforcement, regulatory agencies, and industry peers to support investigations, recovery, and awareness of emerging fraud trends.
• Directs the development, enhancement, and documentation of investigations and recovery processes, procedures, job aids, and controls to promote an effective and scalable program.
• Represents Fraud Investigations and Recovery in internal and external audits, regulatory reviews, and rating agency requests, and leads timely responses to findings and remediation activities.
• Serves as a senior subject matter expert on fraud investigations, fraud recovery, and related regulations, policies, and industry best practices. Represents the Bank in industry forums and networks with peer institutions to gain competitive insights and share best practices.
• Provides executive-level reports, trend analyses, and program updates to management, committees, and other interested parties.
• Performs or assigns other tasks as directed by management.

Knowledge, Skills & Abilities

• Comprehensive knowledge of banking laws and regulations and related compliance reporting, with the ability to interpret and apply them at a program level.
• Comprehensive knowledge of fraud investigations, investigative techniques, and fraud recovery practices.
• Ability to communicate effectively, both verbally and in writing, including the ability to present case facts, trends, program performance, and recommendations to senior management.
• Ability to utilize discretion and sound judgment in decision-making and maintain confidentiality.
• Ability to read and analyze data for suspicious behavior and investigative follow-up.
• Ability to multi-task, prioritize work, manage multiple projects, follow up on tasks, and meet exacting deadlines.
• Ability to work effectively both in a team environment and independently with little to no supervision.
• Ability to communicate effectively with all levels of management and staff.
• Ability to maintain attention to detail and demonstrate strong organizational, time management, and project management skills.
• Ability to work effectively and demonstrate flexibility in a continually changing environment and deal with frequent change, delays, and unexpected events.
• Ability to work extended hours to accomplish work goals and objectives.
• Ability to travel on company business, including occasional overnight travel or extended trips, both throughout and outside of the company's footprint.
• Skill in using computer, including advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Basic Qualifications

• Bachelor's degree in Risk Management, Business, Finance, Criminal Justice, or a related field, or commensurate work experience, required.
• 7+ years of work experience in risk management, fraud investigations and/or fraud prevention, required.
• 5+ years of financial institution work experience, required.
• 4+ years of supervisory or management experience, required.

Preferred Qualifications:

• Professional certification in a relevant discipline, such as Certified Fraud Examiner (CFE), Certified Financial Crimes Investigator (CFCI), or Certified Anti-Fraud Specialist (CAFS), or willingness to obtain, preferred.

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

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EEO Statement

Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.