Clearance: TS/SCI with the ability to obtain and maintain a CI polygraph
Job Details:
Provide a high level of technical understanding for problem solving and troubleshooting
Interact with hardware and software vendors to address issues when necessary
Use escalation standards and personal judgment to ensure timely resolution of problems
Provide training and support to employees when necessary
Resolve escalated trouble tickets from Service Desk
Work on-call shift rotations with other members of the department
Deploy and troubleshoot VOIP equipment such as Cisco UC equipment
Deploy and troubleshoot VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC)
Requirements:
Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree
Minimum four (4) years of relevant experience in addition to education level
Must possess current DoD 8570 IAT II and CCNA (or equivalent) certifications
Experience working in a DoD or IC environment desired
Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph