Title: SVTC Administrator IILocation: Washington, DCClearance: TS/SCI with the ability to obtain and maintain a CI polygraph Job Details:Provide a high level of technical understanding for problem solving and troubleshooting Interact with hardware and software vendors to address issues when necessary Use escalation standards and personal judgment to ensure timely resolution of problems Provide training and support to employees when necessary Resolve escalated trouble tickets from Service Desk Work on-call shift rotations with other members of the department Deploy and troubleshoot VOIP equipment such as Cisco UC equipment Deploy and troubleshoot VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) Requirements:Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree Minimum four (4) years of relevant experience in addition to education level Must possess current DoD 8570 IAT II and CCNA (or equivalent) certificationsExperience working in a DoD or IC environment desired Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph Equal Opportunity Employer/Veteran/Disabled