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SWASSA PHONE ROOM Apply Position Description
The Social Worker Assistant Social Service Aide Case Aide" is responsible for supporting the child welfare casework team in provision of services to caregivers, children, and families served by Summit County Children Services, including assessment of child safety and risk when interfacing with children and families served.
The Case Aide is committed to practicing cultural competence by working respectfully and effectively with people of all cultures, classes, races, genders, ethnic backgrounds, religions, sexual orientations, mental, and physical abilities, ages, and appearances in a manner that respects and preserves the dignity of all.
The Case Aide commits to adhere to SCCS mission, vision, and values at all times.
Essential Duties and Responsibilities include the following. Other related duties may be assigned.
• Assists the Child Welfare CW Caseworker with support activities • Assists with placement activities and accompanies CW Caseworker in the field as needed. • Responds to all inquiries, complaints, whether written in person, walk-in, via telephone, email communication from the community utilizing the screening guide and other established agency policies to inform screening decisions. • Arranges, coordinates, and/or supervises visitation at the Family Interaction Center, Family Enrichment Center in the community, parent, or relative, caregiver homes. • Teaches parents basic parenting skills, child development, rearing discipline, and age-appropriate parent-child interaction as needed. • Coordinates and works closely with other community service providers, i.e., doctors, therapists, schools, and courts on behalf of the children on caseload. • Coordinates or provides transportation for children to doctors, school, therapy, and community agencies as needed. • Works with clients to obtain case-related information and/or completion of forms. • Delivers agency communications to clients and/or caregivers as needed, directed. • Assists in the delivery of resources, goods to clients at the direction of the CW Caseworker and/or supervisor. • Acts as agency liaison to camp programs and communicates with staff and caregivers regarding camp options and deadlines. • Assists in the coordination of camp application documentation, including but not limited to medical forms, financial aid information, etc. • Oversees the application and funding process for special camps, sports, band, church, etc., as needed, requested. • Accesses Statewide Automated Child Welfare Information System SACWIS and enters information as needed, required by assigned job duties. • Extracts information and inputs activity logs as needed. • Gathers data and completes statistical reports to capture unit outcomes and demographic data as requested by supervisor or chain of command. • Scans case-related material into Electronic Document Management System EDMS, aka Traverse, and notifies associated persons of newly scanned material when appropriate. • Performs oral swabs and documents appropriately as directed. • Works collaboratively with the Legal Department to prepare testimony and other documentation required for court review, hearings, dispositional hearings, trials, finalization hearings, or other required hearings. • Represents the Agencys position in court. • Supports other units, departments as needed. • Available for Case Aide duties in all Social Service and/or Social Service Programs departments as required, directed by chain of command. • Assists in the orientations, shadowing of agency staff as required by the employees chain of command. • Attends and participates in supervision meetings as established by the employees chain of command and based on the needs of the worker, caseload. • Attends and participates in all agency meetings, including unit, department, division, and all staff meetings. • Attends trainings as identified by the chain of command regarding child welfare as required.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate degree in Social Work, Counseling, Psychology, Sociology, Criminal Justice, Child and Family Development, Human Development, and Family Studies, or other human services-related field, or Two (2) years of experience working directly with families and/or children in a human services or childcare setting.
Certificates, Licenses, Registrations
Incumbent must possess a valid State of Ohio drivers license with no more than eight (8) points on their driving record at any time to drive their own vehicle and no more than six (6) points to drive an agency vehicle. Incumbent must also possess auto insurance as defined by Ohio Administrative Code, OAC, at all times. Incumbent must also adhere to agency policies that address these topics.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Language Skills
Ability to read and interpret general business, periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from supervisors, clients, and the general public. Demonstrated excellence in customer service required.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual must have demonstrated knowledge in all Microsoft Office products, including but not limited to Word, Excel, PowerPoint, and Access, as well as Publisher. Demonstrated knowledge of audiovisual equipment as it pertains to the training environment. Prior experience working with the Statewide Automated Child Welfare Information System, SACWIS, and/or Traverse Document Management System preferred.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate objects, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to twenty-five (25) pounds occasionally lift and/or move up to fifty (50) pounds and rarely lift and/or move up to one hundred (100) pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.
Noise level in the work environment is of moderate intensity.
Other Qualifications
Incumbent is required to travel to/from Agency meetings within the County and State as directed and as required for job duties. Travel requires the use of a vehicle insured in the incumbents name unless a County-owned vehicle is secured pursuant to contract language and/or Agency policy, procedure.
Personal vehicles must be in good working order and appropriately accommodate passengers as needed. Regular attendance is required.
Incumbent must always adhere to Agency policies regarding use of time off. Incumbent is always required to adhere to Agency rules and regulations and support the mission, vision, and guiding principles.
Core Competencies
To perform this job successfully, an individual must demonstrate the following competencies:
Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events. Reacts well under pressure.
Communication - Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions. Participates in meetings. Writes clearly and informatively. Varies writing style to meet needs. Able to read and interpret written information.
Customer Service - Manages challenging or emotional client and employee situations. Responds promptly to client/employee needs. Solicits client feedback to improve service. Responds to requests for service and assistance.
Dependability - Is consistently at work and on time. Ensures work responsibilities are covered when absent. Arrives at meetings and appointments on time. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to complete goals and finalize work duties. Completes tasks on time or notifies appropriate person with an alternate plan. Follows through on commitments. Follows policies and procedures.
Cultural Competency - Demonstrates knowledge of EEO policy. Shows respect and sensitivity for cultural differences. Educates others on the value of diversity. Promotes a harassment-free environment.
Ethics - Treats people with respect. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values. Treats others with respect and consideration regardless of their status or position. Maintains confidentiality.
Initiative - Volunteers readily. Undertakes self-development activities. Seeks increased responsibilities. Takes independent actions and calculated risks. Looks for and takes advantage of opportunities. Asks for and offers help when needed.
Innovation - Displays original thinking and creativity. Meets challenges with resourcefulness. Generates suggestions for improving work. Develops innovative approaches and ideas. Presents ideas and information in a manner that gets others attention.
Interpersonal Skills - Focuses on solving conflict, not blaming. Listens to others without interrupting. Keeps emotions under control. Remains open to others ideas and tries new things. Approaches others in a tactful manner. Demonstrates insight and empathy.
Planning - Prioritizes and plans work activities. Uses time efficiently. Plans for