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Skills
Communication Skillsunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Documentationunmatched
English Languageunmatched
Equipment Maintenance/Repairunmatched
Equipment Replacementunmatched
HVACunmatched
Heavy Equipment/Vehiclesunmatched
Housekeeping/Cleaningunmatched
Interpersonal Skillsunmatched
Lift/Move 100 Poundsunmatched
Loading/Unloadingunmatched
Machine Toolunmatched
Maintenance - Electricalunmatched
Maintenance - Plumbingunmatched
Maintenance - Poolunmatched
Maintenance Servicesunmatched
Organizational Skillsunmatched
Physical Demandsunmatched
Resolve Customer Issuesunmatched
Team Playerunmatched
Time Managementunmatched
Transportation Routingunmatched
Water Quality Testingunmatched
Willing to Travelunmatched
Description
General Summary of Position
In this position you will receive on-the-job training and will be responsible for assisting Pool Technicians on cleaning pools, servicing and repairing pool-related equipment; helping them perform Opening and Closing of pools and upgrading and installing equipment.
Essential Functions and Responsibilities
Assist with swimming pool cleanings, water testing, and the removal and installation of pool covers and pool equipment
Support Service Technicians with basic pool and equipment repairs, including leak detection, plumbing assistance, and equipment servicing or replacement
Load, unload, and organize service vehicles for daily routes; assist with material handling and general vehicle and job-site housekeeping
Safely handle and apply pool chemicals, including chlorine, algaecides, pH balancers, and muriatic acid, in accordance with manufacturer and technician instructions
Interact with Service Technicians, scheduling team, and management to support repair and maintenance schedules and promote efficient, quality service
Answer basic customer questions regarding pool maintenance, equipment operation, and service recommendations in a helpful and professional manner
Learn and utilize the Work Order platform for accurate and timely service documentation; assist with promoting equipment upgrades and service offerings as directed, with overtime and Saturday work required during peak seasons
Other duties as assigned
QUALIFICATIONS – Knowledge, Skills & Abilities
Education
High School Diploma/GED preferred
Licenses/Certifications
N/A
Years of Experience
Some technical experience preferred (i.e. HVAC, plumbing, electrical, pool service/repair).
Required Skills & Abilities
Must be a team player with a strong work ethic, excellent computer skills and a positive approach to customer service.
Excellent organization skills, quick learner, result oriented, highly detailed, with interpersonal and communication skills are required.
Team player with customer focus and self-motivation.
Ability to read, write, and communicate effectively in English to perform the essential functions of the role.
Travel Requirements
90-100%
Other Requirements
Reliable transportation to and from work required.
Ability to operate a motor vehicle preferred
Flexibility on schedule required including working outside of a “scheduled shift” as well as evenings, weekends and potentially holidays during peak season
PHYSICAL REQUIREMENTS
Ability to work in outdoor environments under varying weather conditions
Ability to lift and carry up to 100 pounds
Ability to stand, walk, climb, stoop, kneel, crouch, and crawl
Ability to operate heavy machinery or tools (with or without assistive devices)
Ability to wear required PPE (e.g., hard hats, safety boots, gloves)
Ability to communicate promptly and clearly via phone and computer
ACKNOWLEDGEMENT
Position duties and expectations change over time. This job description is not intended to be an all-inclusive, exclusive or exhaustive list of the job functions that an employee in this position may be asked to perform from time to time. The employee may perform other related duties as assigned to meet the ongoing needs of the Company. If there is ever a time that you are unsure what is expected of you, you are expected to meet with your manager and ask questions. If you are unsure how to perform a certain task, ask your manager before performing.