Swiss Chalet Restaurant Manager

Lead one of the world's most celebrated alpine dining experiences. Swiss Chalet at the Sonnenalp Hotel has been recognized as one of the Top 100 Restaurants in the World and is consistently regarded as Vail's premier dining destination. We're seeking an experienced Restaurant Manager to lead our talented team, uphold our exceptional standards, and continue delivering the genuine hospitality that has earned Swiss Chalet international recognition.

Salary: $70,000 - $84,000 + up to a 10% annual performance bonus + eligibility for up to a 12% Deferred Compensation Plan contribution.

Primary Purpose of Position

The Restaurant Manager will oversee the front of the house operations in one of the Sonnenalp Hotel's first-class restaurants. The Manager will ensure consistent, superior service and food quality and must be able to step into all positions in the restaurant when business demands it. The manager is responsible for and has the authority to take care of all immediate guest and staff issues. The Manager will comply with and enforce all hotel/restaurant policies and procedures.

Essential Duties and Responsibilities

• Supervise staff to make sure they are properly prepared for an upcoming shift and providing them with the tools they need to perform well; menu terminology, 86 list, special group needs, etc.
• Supervise staff during a shift to ensure exceeded guest satisfaction; points of service, attention to detail
• Interview and hire all front of the house staff including servers, bussers, buffet attendants, hosts and assistant manager.
• Schedule and manage payroll of front of house staff.
• Train and oversee the development of all front of house staff.
• Conduct all performance evaluations of all front of house staff.
• Ensure that all staff meets Sonnenalp & Leading Hotels of the World Standards.
• Oversee service of all customers and assure a smooth flow and consistent service throughout the shift.
• Generate and produce all promotions and advertising for the restaurant.
• Responsible for achievement of budgeted revenue and payroll.
• Actively involved in preparing revenue and payroll budgets.
• Help with promoting the restaurant for both regular business and special events
• Assist in organizing and planning special events
• Work with kitchen staff to make sure food is being prepared in an organized and timely manner
• Welcome guests into the restaurant and understand their needs and expectations; seating preference, dietary needs, and relaying any of these needs to their server
• Check in with customers during their meal to see if they are happy with their dining experience
• Assist in controlling labor costs
• Keep staff educated and tested on menus, LHW standards
• Help keep restaurant stocked by placing orders for coffee and tea and letting the appropriate managers know if we have shortages of products
• Give input/suggestions to other managers as well as, receiving input/suggestions from other managers to run restaurant as efficiently and successfully as possible
• Input Engineering and IT issues into HotSOS and follow up to ensure issues are corrected in a timely manner
• Manage inventory on a monthly basis
• Act as host, expeditor, busser any position necessary to ensure the restaurant is running at its best
• Continual training with staff, keeping them informed with menu knowledge, 86 list, tableside service techniques
• Other duties as assigned

Education/Experience

• Minimum 2 years of restaurant management experience required, preferably in a luxury hotel environment
• Bi-lingual: Spanish fluency required
• Excellent customer service and problem-solving skills
• High School diploma or equivalent required
• Degree in Business or Restaurant Management preferred
• Minimum 21 years of age
• Wine & liquor knowledge
• Strong computer skills required
• TIPS certification helpful
• Flexible schedule and ability to work early mornings, holidays, and weekends

Essential Physical Requirements

• Ability to stand and walk for full length of shift, up to 12 hours at one time
• Ability to regularly carry up to 40 lbs.
• Should be prepared to work long hours and a variable schedule, to include evenings, holidays and weekends

Benefits

• Medical, Dental, Vision Insurance
• Childcare
• Ski Pass or equivalent
• Deferred Compensation Plan
• Resort Discounts
• Holiday Pay, Paid Time Off and Sick Pay
• 401(k) Retirement Plan & Roth 401(k)
• Voluntary Life Insurance
• Short Term & Long Term Disability
• Employee Assistance Program
• Parking Credit or Discounted Bus Passes