Switchboard Operator - Call Center

Switchboard Operator – Job Summary

We are seeking a professional and customer-focused Switchboard Operator to serve as the first point of contact for incoming communications. This role is responsible for efficiently managing and routing calls, supporting internal communication needs, and delivering an exceptional customer experience.

Key Responsibilities

• Operate the telephone switchboard and accurately route incoming calls to appropriate personnel
• Answer calls promptly with professionalism, courtesy, and a customer-first approach
• Coordinate and set up conference calls for employees
• Maintain and update telephone system records and employee profiles
• Perform general clerical and administrative support tasks
• Assist with special projects and additional duties as needed

Qualifications

• High school diploma or equivalent required
• Prior experience operating a telephone system preferred
• Proficiency in Microsoft Office applications and other business software

Core Competencies

• Strong customer service orientation with a friendly and approachable demeanor
• Ability to collaborate effectively with coworkers and build positive working relationships
• Composure under pressure with a calm and professional attitude
• Active listening skills and strong attention to detail