Job Details
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Switchboard Operator
Job Ref: 34207
Category: Clerical & Administrative Support
Location:
133 Old Road to Nine Acre Corner, Concord, MA 01742
Department: Switchboard
Schedule: Part Time
Shift: Variable Shifts
Hours: Variable Hours
Pay Range: $18.00 - $20.00 per hour
Full Time Switchboard Operator Opportunity
Join a collaborative healthcare team where communication, customer service, and teamwork play a critical role in supporting patient care and hospital operations. We are seeking a professional and dependable Switchboard Operator to manage hospital communications, provide front line support, and assist with information systems help desk functions across the Health System.
The Switchboard Operator is responsible for operating the hospital's main telephone console system, managing the in-house paging system, monitoring alarm panels, and assisting with basic information systems support requests. This role serves as a key communication hub for the organization and requires excellent customer service, multitasking abilities, and professionalism in a fast paced healthcare environment.
Job Responsibilities
Operate the main hospital telephone console system and route incoming calls accurately and efficiently
Manage and coordinate overhead and in-house paging requests
Monitor alarm panels and respond appropriately to notifications and alerts
Provide first level help desk and information systems support as needed
Assist patients, visitors, physicians, and staff with professionalism and excellent customer service
Maintain accurate communication and respond calmly in urgent or high priority situations
Support hospital operations by ensuring effective communication across departments and locations
Maintain confidentiality and comply with all hospital policies and procedures
Perform all duties in a manner that promotes teamwork and reflects the mission and values of the Health System
Minimum Qualifications
Education
High School Diploma or equivalent required
Experience
Previous administrative, switchboard, call center, receptionist, customer service, or hospital operations experience strongly preferred
Healthcare experience preferred but not required
Licensure and Certification
No licensure or certification required
Skills and Qualifications
Excellent communication and customer service skills
Strong multitasking and organizational abilities
Ability to remain calm and professional in fast paced or high pressure situations
Computer proficiency and ability to navigate multiple systems simultaneously
Strong attention to detail and problem solving skills
Ability to read, write, and communicate effectively in English
Ability to maintain confidentiality and professionalism at all times
Why Join Our Team
Supportive and team oriented work environment
Opportunity to play an essential role in hospital operations and patient support
Professional growth and training opportunities
Competitive compensation and comprehensive benefits package
Meaningful work within a respected healthcare organization
Apply today to become part of a dedicated healthcare team committed to exceptional service, communication, and patient support.
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