Administrative Skills, Call Centers, Co-Payments, Communication Skills, Computer Skills, Customer Support/Service, Detail Oriented, Medical Office, Medical Office Administration, Medical Records, Multitasking, Nursing, Organizational Skills, Patient Confidentiality, Presentation/Verbal Skills, Team Player, Training/Teaching, Writing Skills
Join Our Team!
We are looking for a friendly, dependable, and organized Switchboard Operator to join our busy, multi-specialty medical practice. If you enjoy helping people, thrive in a fast-paced environment, and have excellent communication skills, apply! While previous medical office or call center experience is strongly preferred, we are happy to train the right candidate who has a positive attitude, strong work ethic, and a willingness to learn.
Responsibilities
- Answer a high volume of incoming phone calls in a professional and courteous manner.
- Transfer calls to the appropriate departments.
- Take messages for nurses and process prescription refill requests.
- Schedule, reschedule, and confirm patient appointments.
- Verify and update patient demographics and insurance information.
- Verify insurance eligibility and referrals.
- Collect patient copayments.
- Provide patients with required paperwork and forms.
- Perform COVID screening according to office guidelines.
- Assist with front desk operations and other administrative duties as needed.
- Deliver outstanding customer service while maintaining patient confidentiality.
Qualifications
- Previous medical office, receptionist, phone operator, or call center experience is strongly preferred.
- Excellent verbal and written communication skills.
- Strong customer service skills with a friendly, professional demeanor.
- Ability to multitask and stay organized in a fast-paced environment.
- Excellent attention to detail.
- Ability to work independently and as part of a team.
- Basic computer proficiency and ability to learn multiple scheduling systems.
Pay Range: $11-$13/hour based on experience
Personnel Resources is an Equal Opportunity Employer.
#CL