Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930s hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.
This position is responsible for responding to all internal and external calls received through The Hotel Hersheys main switchboard.
As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!
Job Duties (Duties marked with an asterisk are essential functions of this job):
Transferring calls to the appropriate destination
Accepting requests for and placing wake-up calls at the designated times
Accepting and delivering accurate messages
Monitoring the heat/smoke detector panel
Activating emergency response procedures when necessary
Monitoring two-way radio communication with security/engineering and guest service teams
Handling and following up on evening calls for the Housekeeping Department
Employing the paging system to locate staff
Performing other duties as assigned
Qualifications:
Must be at least 18 years of age.
A minimum of 1 year of experience working in customer service.
Knowledge, Skills, and Abilities:
Demonstrated courtesy, clarity of speech, and good judgment.
Proven employee/guest relations, communication, problem solving, and organization skills.
Basic keyboarding skills and ability to type 35 wpm.
Ability to work with minimal supervision.
Professional image representative of property image.
Job Demands:
This is a part-time year round position. The working schedule may include days, evenings, weekends, and holidays based on operational needs.
Physical requirements include sitting (up to 100% of the shift), hearing, speaking clearly and finger dexterity.
Ability to work 2nd shift as required by business levels, including weekends and holidays.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer
At Hershey Entertainment & Resorts
, we are proud to deliver excellence to our guests and employees as a leader in the hospitality and entertainment industry committed to enhancing the legacy of our founder, Milton S. Hershey.
Opportunities range from seasonal employment to full-time professional positions throughout our many operations. Throughout the
company, we promote our core values of Selfless Spirit of Service, Devoted to the Legacy, Team Focused and Respectful of Others.
For a complete list of current openings and to apply, visit HersheyJobs.com
Hershey Entertainment & Resorts is an Equal Opportunity Employer.