Switchboard Specialist, Entry

Job Purpose:

Responsible for supporting business needs by directing incoming calls and emails to the appropriate person.

Essential Functions:

• Answers all phone calls and directs to appropriate person.
• Acknowledges purchase order emails and forwards to appropriate person(s).
• Processes daily reports and distributes.
• Responsible for maintaining inventory of office supplies.
• Responsible for maintaining inventory of samples, literature and small parts.
• Distributes mail.
• Processes purchase order for order entry and proofing.
• Prints invoices as requested by customer.
• Assist CSR with production checks.
• Maintains company phone list and distributes.
• Meeting coordinator for department managers.
• Liaison between IT department and copier leasing agent.
• Performs other duties as assigned.

Required Qualifications:

• A minimum of a high school diploma or equivalent is preferred.
• At least three years prior experience in customer service is preferred.
• Must have good communication and mathematical skills and good analytical abilities.
• Be proficient in 10-key.
• Prefer 45 WPM.
• Must have basic computer skills and be proficient in Microsoft Windows.
• Must have knowledge and proficient use of applicable office-related equipment.

Physical Requirements:

Must be able to use a computer, 10-key, telephone, facsimile machine, and typewriter. Will be required to sit and perform computer work for a minimum of 8 hours per day. Frequent motion of hand, wrist, and fingers due to typing and data entry strokes, writing and phone handling on a daily basis.