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Switchboard Supervisor

Ladgov Corporation

Northport, NY

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Call Center Operations, Call Monitoring, Communication Skills, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Leadership, Maintain Compliance, Mentoring, People Management, Privacy Controls, Problem Solving Skills, Quality Monitoring, Schedule Development
LOCATION
Northport, NY
POSTED
30+ days ago

Key Responsibilities

  • Supervise and coordinate switchboard operators across all shifts
  • Ensure 24/7 staffing coverage, including holidays
  • Train, mentor, and evaluate operator performance
  • Monitor call handling quality and response times
  • Serve as point of contact for operational issues
  • Ensure proper handling of emergency communications
  • Maintain staffing schedules and coverage plans
  • Communicate with VA leadership and Contracting Officer Representative (COR)
  • Ensure compliance with HIPAA, privacy, and security policies

Qualifications

  • Minimum 1 year supervisory experience (required)
  • Experience in:
    • Switchboard or call center operations
    • Healthcare environment (preferred)
  • Strong leadership, communication, and problem-solving skills
  • Ability to manage staffing, scheduling, and training
  • Ability to work flexible hours across all shifts

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About the Company

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Ladgov Corporation

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