Switchboard Telecom Operator

The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.

Northern Light A.R. Gould Department: Switchboard Position is located:Northern Light A.R. Gould Hospital Work Type: PRN Hours Per Week: 0.00 Work Schedule: No Hours Assigned Salary Range : $15.00 - $22.10 Exempt: No

Summary: Performs as a working Switchboard Telecom Operator in the Call Center. Responsibilities: A. Call Processing and Dispatching

1. In accordance with client protocols, receives and process requests for both emergent and non-emergent transports in an accurate and timely manner

2. Maintains timely, concise and legible written communications when appropriate

3. Delivers highest quality customer service and care, acting in the best interest of the patient and customers, families and other professionals

4. Monitors radio communications for updates to vehicle status and uses proper radio etiquette

5. Read maps accurately and gives appropriate directions

6. Listens and responds clearly and in an appropriate manner B. Communications

7. Communicates in a professional manner at all times with employees, customers, public safety agencies and Communication Center clients

8. Makes proper and timely notifications to supervisory and management staff regarding issues of importance or concern

9. Offers suggestions for improvement of system through proper channels of communication

10. Relays thorough and complete shift turnover to on-coming dispatcher

11. Demonstrates teamwork and diplomacy C. Systems Knowledge and Self-Improvement

12. Maintains working knowledge of communications consoles, phones and Computer Aided Dispatch (CAD) system

13. Uses knowledge and awareness of available resources to schedule, dispatch and track calls accurately and timely

14. Maintains required certifications

15. Attends all mandatory staff and in-service meetings as required D. Professionalism

16. Dresses appropriately.

17. Reports for assigned shifts on time.

18. Performs additional duties as assigned by management Other Information: A. High School Diploma, GED or international equivalent preferred B. Experience in ambulance / 911 dispatching or call center work preferred C. Current Maine licensure as an Emergency Medical Technician or Emergency Medical Dispatcher preferred D. Basic computer skills including ability to power on the computer, use a mouse to interact with elements on the screen, use a computer keyboard, and shut down the computer properly F. Proficiency with Microsoft Word, Excel, and Windows OS preferred Competencies and Skills Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed. Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one''''s behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences'''' level. Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration. Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Working Conditions Potential exposure to noise levels being uncomfortable.

Northern Light AR Gould Hospital is an acute care hospital located near the Canadian border in Presque Isle, Maine. This is the largest city and economic hub of Aroostook County - Maine's northernmost county, with a geographic area larger than the states of Maryland and Rhode Island combined. When you''''re not enjoying year-round outdoor activities, you will be working with supportive colleagues in a facility that offers a surprising range of comprehensive services given its rural location. AR Gould provides emergency, primary, and specialty care. In addition to traditional acute care, our inpatient units also include acute rehabilitation and a women and children's unit. It is the only healthcare facility in the region to offer certain life-saving specialty services, such as radiation therapy, a cardiac catheterization lab, and a dialysis center. The hospital is a member of Northern Light Health, an integrated statewide health system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. The University of Maine at Presque Isle, Northern Maine Community College, the Maine School of Science and Mathematics magnet school, and quality local public schools all provide opportunities for academic enrichment. Lakes, rivers, and woodlands are legendary and well-known to hunters, anglers, and outdoor recreationalists. The local airport provides daily, year-round service between Presque Isle International Airport (PQI) and Boston Logan International Airport.

Questions? Contact Talent Acquisition: phone: 207-973-7100 email: talentacquisition@northernlight.org

ARG, Presque Isle, Aroostook County, Maine, TAMC, Northern Maine, Rural Health Care