SWRO Receptionist (Customer Service Specialist 2)

SWRO Receptionist (Customer Service Specialist 2)

Salary

$44,856.00 - $59,760.00 Annually

Location

Thurston County - Lacey, WA

Job Type

Full Time - Permanent

Remote Employment

Flexible/Hybrid

Job Number

2026-SWRO3209-05403

Department

Dept. of Ecology

Division

Southwest Region Office

Opening Date

07/02/2026

Closing Date

Continuous

Salary Information

The high end of the salary range, Step M is typically a longevity step

• Description
• Benefits
• Questions

Description

Keeping Washington Clean and Evergreen

The Department of Ecology is hiring a SWRO Receptionist (Customer Service Specialist 2) within the Southwest Region Office (SWRO).

Location:

• Southwest Region Office in Lacey, WA.

• Upon hire, you must live within a commutable distance from the duty station.

Schedule:

• This position is required to work in the Lacey office Monday through Friday, 8:00 a.m. to 5:00 p.m.

• Upon satisfactory completion of the probationary period and with supervisor approval, you may be eligible to telework one to two days per week.

• Schedules are dependent upon position needs and are subject to change.

Application Timeline:

• Apply by July 9, 2026
• Applications submitted after the date above may not be reviewed unless additional qualified applicants are needed.

Duties

In this role, you will serve as the primary point of contact for the Southwest Region Office, providing friendly, professional, and uninterrupted front desk and phone coverage during business hours. You will ensure high-quality customer service by managing incoming calls, visitors, and inquiries across multiple communication platforms and by helping customers connect quickly with the right staff or program. You will help keep daily operations running smoothly by coordinating reception coverage, assisting with shared office resources, and helping uphold emergency communication protocols. This work directly supports Ecology's mission by strengthening how the region responds to community needs and maintains efficient internal operations.

You will also provide essential administrative support to regional staff through scheduling, document preparation, data compilation, and maintaining accurate records. As the region's SharePoint site owner, you will facilitate communication and information flow while contributing to regional events, meetings, and planning efforts. In this role, you'll have opportunities to collaborate with programs across the agency, build expertise in environmental programs and reporting systems, and contribute to long-term projects in records management and safety coordination. With responsibilities spanning customer service, operational logistics, and cross-agency teamwork, this position is ideal for someone who enjoys continuous learning and making a meaningful impact on organizational effectiveness. Overall, you will play a key role in ensuring an organized, responsive, and customer-focused experience for both the public and staff.

What you will do:

• Serve as the primary point of contact for the Southwest Region Office during business hours Monday through Friday 8:00 a.m. to 5:00 p.m., providing welcoming, professional, and knowledgeable assistance by actively listening, gathering complete information, assessing urgency, documenting concerns, and connecting internal and external customers with the appropriate Ecology programs, staff, or resources.
• Maintain consistent, reliable front desk and phone coverage by coordinating backup coverage, managing call routing, and supporting after-hours transitions to ensure continuous accessibility.
• Deliver timely, accurate customer assistance across all communication channels by answering calls promptly, providing courteous support to visitors, coordinating with Environmental Report Tracking System (ERTS) Coordinator on environmental spill reports and concerns, and managing multiple interactions with professionalism.
• Facilitate efficient daily operations by using Microsoft 365 tools to access information, prepare customer-focused documents, schedule meetings and conference rooms, and assist with forms, materials, and procedural guidance.
• Ensure timely information flow by accurately processing mail, packages, faxes, and payments; distributing materials promptly; and applying judgment to prioritize time-sensitive communications.
• Maintain organized, accessible records and workspaces by managing electronic and paper files, assisting with troubleshooting equipment, preparing documents, and helping staff locate information quickly.
• Contribute to consistent, high-quality customer service across the region by supporting leadership with contact updates, SharePoint site management, staff information accuracy, and administrative projects that strengthen communication and service delivery.

Qualifications

For detailed information on how we calculate experience and responses to other frequently asked questions, please visit our Recruitment website.

Required Qualifications:

Four (4) years of experience and/or education related to the duties of the position, such as providing assistance to customers regarding inquiries, complaints, or problems, which includes the following:

• Customer Service - Ability to assess and respond to customer needs to provide accurate, professional, and effective guidance that ensures positive interactions with the public, staff, and partner agencies.

• Communication - Ability to convey and clarify information to ensure messages are accurately relayed, inquiries are addressed promptly, and staff are informed for seamless service delivery.

• Administrative and Technical Support - Ability to manage documents, records, and information systems to maintain accuracy, accessibility, and operational efficiency in support of agency goals.

• Organizational and Time Management - Ability to prioritize tasks and manage competing demands to meet deadlines and maintain accuracy, ensuring smooth and efficient front-desk and office operations.

• Collaboration and Cross-Functional Support - Ability to coordinate and support multiple teams and functions to enhance overall team performance, anticipate operational needs, and maintain reliable coverage across reception, ERTS, fleet, and administrative services.

• Information Gathering - Ability to collect and accurately record detailed information from customers or staff and synthesize and transfer it to the appropriate staff or database to ensure timely and accurate follow-up.

• Microsoft Software - Ability to use Microsoft Office applications including Outlook, Teams, Word, Excel, and related technologies to create, track, and manage documents, communications, and data efficiently, while quickly learning new tools and systems to support operational needs.

Education: college-level coursework

Examples of how to qualify:

• 4 years of experience.

• 3 years of experience AND 30-59 semester or 45-89 quarter college credits.

• 2 years of experience AND 60-89 semester or 90-134 quarter college credits (Associate's degree).

• 1 year of experience AND 90-119 semester or 135-179 quarter college credits.

• Bachelor's degree or higher.

Desired Qualifications:

• Multi-line Telephones - Ability to answer and manage multiple incoming calls while engaging simultaneously with internal customers.

• SharePoint Experience - Ability to manage and update regional SharePoint site.

• Executive Correspondence - Ability to apply the agency's Executive Correspondence Guidelines to create clear, professional, and accurate communications that meet organizational standards.

If you are excited about this role and meet the required qualifications, we encourage you to apply. Desired qualifications reflect additional knowledge, skills, or experience that are nice to have but not required. Studies have shown that some applicants, especially women and people of color, are less likely to apply unless they meet every listed qualification. At the Department of Ecology, we are dedicated to building a diverse and authentic workplace centered in belonging, and we welcome applicants with varied backgrounds and unique perspectives.

Supplemental Information

Ecology does not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.

Application Process

Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified job seekers from all backgrounds are encouraged to apply.

How to Apply

Click "Apply" at the top of this page. Complete the entire application, including full work history and responses to all supplemental questions, and attach:

• Cover letter, describing your interest in and qualifications for this position

• Resume

Because we base our selection on the information you provide, it is in your best interest to complete the application thoroughly. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields or supplemental question responses with comments such as "see resume" may be considered incomplete.

For detailed application information, please visit our Recruitment website.

Application Attestation: By submitting an application, you are affirming that the information contained in your application and on all attachments is complete and truthful. The state may verify this information, and any false or misleading answers may result in rejection of your application or dismissal if employed.

Need an Accommodation?

If you need reasonable accommodation during the application and/or screening process, including this job announcement in an alternate format:

• Please contact us at 360-407-6186 or careers@ecy.wa.gov

• If you are deaf or hard of hearing, you may call through the Washington Relay Service by dialing 711 or 1-800-833-6384.

Questions?

• For specific questions about the position location options, schedule, or duties, please contact Robin Fleskes at Robin.Fleskes@ecy.wa.gov

• If you need assistance applying for this job, are inquiring about the status of your application, would like to request the full position description, or have any other questions, please contact the Recruitment Team at careers@ecy.wa.gov

About the Southwest Region Office (SWRO)

The Department of Ecologys SWRO provides core environmental and natural resources services to the 12 counties of the Olympic Peninsula and Southwest Washington. The office is one of four regional offices and serves as the base of operations for 160 staff from multiple environmental programs. The SWRO also includes a field office in Vancouver which is base for 15 employees. From these locations, Ecology delivers a full spectrum of environmental services including water quality protection, water rights administration, toxic site cleanup, hazardous chemicals oversight, shorelines and wetlands protection, spill response, waste management, and environmental monitoring.

The Southwest Region Office Administrative Team is a supportive, growth-oriented, and enthusiastic group of individuals committed to the success of one another and the region. The team includes the Region Director, Region Director Assistant, Region Business Administrator, Receptionist, SWRO Customer Service Support, Environmental Reports Tracking System (ERTS)/State Environmental Policy Act (SEPA) Coordinator, Public Disclosure and Records Information Management Lead, and three Forms and Records Analysts.

About the Department of Ecology

As the State of Washington's environmental protection agency, we are deeply committed to protecting, preserving, and enhancing Washington's environment for current and future generations. Joining Ecology means becoming part of a team dedicated to protecting and sustaining healthy land, air, water, and climate in harmony with a strong economy. A career in public service at Ecology allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability.

Diversity, Equity, Inclusion, and Respect (DEIR) are core values central to Ecologys work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.

We believe that DEIR is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued.

Ecology employees may be eligible for the following: Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS), Vacation, Sick, and other Leave, 11 Paid Holidays per year, Public Service Loan Forgiveness, Tuition Waiver, Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP), Flexible Spending Arrangement (FSA), Employee Assistance Program, Commute Trip Reduction Incentive, Combined Fund Drive, SmartHealth *Click here for more information

To learn more about Ecology, please visit our website, explore Working at Ecology, check out our Strategic Plan, and connect with us on LinkedIn, Facebook, Instagram, YouTube, or our blog.

Equal Opportunity Employer: The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

Collective Bargaining: This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.

Note: This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.

#LI-Hybrid

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

How did you hear about this job?

• Community Based Organization
• Community / Technical College
• Ecology Employee
• Ecology Recruiter
• Ecology Jobs Page
• Facebook
• Job Board
• Job Fair
• LinkedIn
• Newspaper
• Other State Agency
• Other Website
• Professional Association
• Twitter
• University Job Board
• WorkSource
• Other

02

If you selected Community Based Organization, Community / Technical College, Job Board, Job Fair, LinkedIn Group, Newspaper, Other State Agency, Other Website, Professional Association, University Job Board, WorkSource, or Other, please share which one.

03

Have you ever worked for the Department of Ecology in any capacity including: Permanent, Non-Permanent, Project, Intern, or Volunteer?

• Yes
• No

04

How many years of experience do you have related to the duties of this position, such as providing assistance to customers regarding inquiries, complaints, or problems? Please include any experience gained through employment, internships, and/or volunteer positions. Note that experience gained from academic coursework, class projects, or other degree requirements is assessed in later questions.

• One year
• Two years
• Three years
• Four or more years
• None of the above

05

What is your level of education?

• 30-59 semester or 45-89 quarter college credits
• 60-89 semester or 90-134 quarter college credits (Associates degree)
• 90-119 semester or 135-179 quarter college credits
• Bachelors degree or higher
• None of the above

06

Which level best describes your current proficiency in assessing and responding to customer needs to provide accurate, professional, and effective guidance for the public, staff, and partner agencies?

• None - I have not provided customer service or guidance to internal or external customers.
• Foundational - I have limited customer service experience but can answer basic questions or route inquiries with guidance.
• Intermediate - I respond to customer inquiries with some independence, gather needed information, and provide accurate assistance or routing, occasionally seeking clarification on unfamiliar topics.
• Advanced - I independently assess customer needs, provide accurate and timely guidance, resolve issues, and consistently ensure positive customer interactions across multiple communication platforms.
• Expert - I am recognized as a resource for complex customer service situations, mentor others, and consistently anticipate needs to ensure seamless, high-quality customer experiences.

07

Which level best describes your proficiency in conveying and clarifying information to ensure accurate message delivery, timely responses, and effective communication with customers and staff?

• None - I have not held responsibilities requiring regular communication or message routing.
• Foundational - I can relay basic information and messages but may need support ensuring clarity, accuracy, or timely follow-up.
• Intermediate - I communicate clearly and professionally across multiple channels, verify understanding, and reliably relay information with minimal guidance.
• Advanced - I independently manage complex or high-volume communications, ensure accuracy, provide clear explanations, and support smooth service delivery by keeping staff informed.
• Expert - I provide leadership in communication practices, mentor others in clarity and professionalism, and ensure consistent, high-quality messaging across teams and situations.

08

Which level best describes your ability to manage documents, records, and information systems to maintain accuracy, accessibility, and operational efficiency?

• None - I have not managed records, documents, or administrative systems.
• Foundational - I have basic exposure to filing, records maintenance, or administrative tools and can complete simple tasks with guidance.
• Intermediate - I independently complete routine administrative tasks, maintain organized records, and use information systems with some support when issues arise.
• Advanced - I manage multiple systems and file types accurately, maintain organized and accessible records, and support others by troubleshooting routine issues or improving administrative workflows.
• Expert - I serve as a go to resource for records and administrative system management, develop or improve processes, and ensure compliance with policies and standards.

09

Which level best describes your ability to prioritize tasks, manage competing demands, and maintain accuracy to support efficient front-desk and office operations?

• None - I have not worked in roles requiring task prioritization or time management.
• Foundational - I can complete assigned tasks but may need support prioritizing or managing competing deadlines.
• Intermediate - I prioritize tasks with some guidance, manage regular workloads effectively, and maintain accuracy while handling interruptions.
• Advanced - I independently balance competing demands, adjust priorities during busy or high-pressure periods, and ensure timely and accurate completion of tasks.
• Expert - I optimize workflows, mentor others in time management, and anticipate operational needs to ensure smooth and reliable office and reception operations.

10

Which level best describes your ability to coordinate and support multiple teams and functions to enhance team performance, anticipate operational needs, and maintain reliable coverage across various administrative services?

• None - I have not supported multiple teams or cross-functional operations.
• Foundational - I can assist with basic tasks for other teams when directed but have limited experience coordinating efforts across functions.
• Intermediate - I support multiple teams with some independence, understand cross-functional workflows, and coordinate routine coverage or task handoffs.
• Advanced - I effectively collaborate across programs, anticipate support needs, coordinate coverage proactively, and ensure continuity of operations.
• Expert - I am recognized as a key contributor to cross-functional coordination, lead improvements in team collaboration, and ensure consistent, high-quality operational support across units.

11

Which level best describes your ability to collect, document, and accurately transfer information from customers or staff to appropriate systems or personnel?

• None - I have not been responsible for gathering or documenting information.
• Foundational - I can record basic information with guidance but may need support to ensure completeness or accuracy.
• Intermediate - I independently gather and document information, verify key details, and transfer information accurately for follow-up.
• Advanced - I consistently collect thorough, detailed information, use sound judgment when assessing priority or next steps, and ensure smooth handoffs to appropriate staff or systems.
• Expert - I serve as a resource for complex intake situations, train others in effective information gathering, and ensure high standards for accuracy and completeness.

12

Which level best describes your proficiency with Microsoft Office applications, including Outlook, Teams, Word, Excel, and related technologies, to create, track, and manage documents, communications, and data effectively?

• None - I have not used Microsoft Office applications.
• Foundational - I can perform basic tasks in several applications such as sending emails and opening files but require guidance for more advanced functions.
• Intermediate - I competently use Outlook, Teams, Word, and Excel to manage communications, documents, and basic data, with occasional support for more complex tasks.
• Advanced - I use Microsoft applications independently to create polished documents, manage calendars, track data, and support efficient daily operations.
• Expert - I am highly skilled with Microsoft 365 tools, quickly learn new systems, train or mentor others, help optimize digital workflows, and improve how these tools are used across a team or program.

13

Please provide additional details to support your responses to questions 6-12 above. Include specific duties or activities where these skills were developed and the capacity in which they were gained (such as employment, education, volunteer, or lived experience).

Make sure your response specifically addresses the competencies below:

• Customer Service - Ability to assess and respond to customer needs to provide accurate, professional, and effective guidance that ensures positive interactions with the public, staff, and partner agencies.
• Communication - Ability to convey and clarify information to ensure messages are accurately relayed, inquiries are addressed promptly, and staff are informed for seamless service delivery.
• Administrative and Technical Support - Ability to manage documents, records, and information systems to maintain accuracy, accessibility, and operational efficiency in support of agency goals.
• Organizational and Time Management - Ability to prioritize tasks and manage competing demands to meet deadlines and maintain accuracy, ensuring smooth and efficient front-desk and office operations.
• Collaboration and Cross-Functional Support - Ability to coordinate and support multiple teams and functions to enhance overall team performance, anticipate operational needs, and maintain reliable coverage across reception, ERTS, fleet, and administrative services.
• Information Gathering - Ability to collect and accurately record detailed information from customers or staff and synthesize and transfer it to the appropriate staff or database to ensure timely and accurate follow-up.
• Microsoft Software - Ability to use Microsoft Office applications including Outlook, Teams, Word, Excel, and related technologies to create, track, and manage documents, communications, and data efficiently, while quickly learning new tools and systems to support operational needs.

An incomplete answer, including "please see resume" may remove you from further consideration.

14

Please select the applications and systems you have experience using and are comfortable navigating. (Select all that apply.)

• Microsoft Outlook
• Microsoft Word
• Microsoft Teams
• Microsoft Excel
• Microsoft PowerPoint
• SharePoint (general user)
• SharePoint (site owner or site administrator)
• OneDrive or other cloud-based file management system
• Multi-line phone system
• None of the above

15

The State of Washington and the Department of Ecology, play a vital role in fostering a Diverse, Equitable, Inclusive, and Respectful (DEIR) workplace and contributing to equitable outcomes for the communities we serve. We view DEIR through a broad lens including: race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. We believe it is everyones job to contribute to a DEIR workplace. What experiences have you had working with people whose backgrounds are very different from your own? What impact did those experiences have on how you worked?

16

Are you able to work Monday through Friday, 8:00 a.m. to 5:00 p.m.?

• Yes
• No

17

I understand that Ecology does not use the E-Verify system and is unable to extend STEM Optional Practical Training (OPT).

• Yes
• No

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov