System Administrator 3 - - Field Operations Support

APR Staffing

Vancouver, WA

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JOB DETAILS

SKILLS

Acceptance Testing, Access Control, Antivirus, Auditing, Automation, Background Investigation, Cadence, Capital Expenditure (CAPEX), Capital Project, CentOS, Change Control, Change Management, Checkpoint Firewall, Cisco Network Hardware, Cisco Network Systems, Computer Hardware, Computer Maintenance, Computer Networks, Computer Science, Computer Security, Computer Servers, Computer Systems, Computer Workstations, Contract Management, Corporate Compliance, Cross-Training, Customer Service Systems, Customer Support/Service, Data Recovery, Documentation, Documentation Standards, Driver's License, Emergency Response, Establish Priorities, Field Trials, Firewalls, Frequently Asked Questions (FAQ), Government, Hardware Administration, Help Desk, Hewlett-Packard Product Family, High Availability, IT Service Management (ITSM), Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Information/Data Security (InfoSec), Internet Security, K Virtual Machine (KVM), Knowledge Base, Laptop PC, Linux Operating System, Local Area Network (LAN), Machine Tool, Malware, Microsoft Active Directory, Microsoft Hyper-V, Microsoft IIS Web Server (Internet Information Services), Microsoft Remote Desktop Services (fka Terminal Services), Microsoft Windows NT Group Policy, Microsoft Windows Operating System, Microsoft Windows System Administration, Nessus, Network Administration/Management, Network Attached Storage (NAS), Network Connectivity, Network Support, On Call, On Site Support, Onboarding, Operating Systems, Operational Improvement, Operational Support, Operations Processes, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Improvement, Public Key Infrastructure (PKI), Puppet (Configuration Management), Record Keeping, Regulatory Compliance, Security Patches, Server Hardware, Service Level Agreement (SLA), Software Administration, Software Configuration Management, Software Development, Software Patches, Splunk, Systems Administration/Management, Systems Maintenance, Team Lead/Manager, Technical Leadership, Technical Recruiting, Technical Writing, Test Plan/Schedule, Testing, Trend Analysis, Trend Micro Product Family, United States Citizen, VMWare, VMWare vSphere, Virtual Computing Environment (VCE), Virtualization, Vocational Training, Vulnerability Scanners, Willing to Travel, Windows PowerShell, Wireshark (Ethereal), Workstation Hardware

LOCATION

Vancouver, WA

POSTED

1 day ago

Job Title: System Administrator 3 - Field Operations Support
Job Number: 120021
Location: Vancouver, WA
Onsite: 5 days per week
On Call: Yes, May work non core hours
Overtime: 10%
Travel: Up to 10% local and field travel
Length: 5 years

MUST be US Citizen to be eligible to apply for Federal Background Check

Requires Real ID and or Valid Passport to interview

SUMMARY

This contract System Administrator 3 position will work within the Operational Infrastructure organization within Transmission Technology group in the Operational Technology business line. This division provides hardware maintenance lifecycle support for the corporate Control Center systems. This division also provides General Support System (GSS) infrastructure maintenance, troubleshooting, repair, emergency response, client support, system energization/acceptance testing, and performance analysis and trending

POSITION RESPONSIBILITIES

With corporate Manager / corporate technical lead oversight, use professional level skills/ knowledge to perform system administration of the following systems, including the following:
- Configuring applicable software and systems, maintaining local documentation, installing/updating/removing software, applying change control processes and procedures, planning, and preparing for future growth, troubleshooting, and resolving technical issues, and performing system-related training for the following systems:
  - Server administration
  - Vulnerability Scanning, including Nessus
  - Cyber Vulnerability Assessment and Mitigation Research
  - Implementation, design, and maintenance of least privileged and role-based access control models
  - Patch Management of network and compute devices
  - Server Virtualization, i.e., Hyper-V, VMWare vSphere
  - Network Virtualization, i.e., VMWare NSX, Cisco ACI
  - Antivirus, antimalware, and malicious code prevention
  - Storage services, i.e., Nexgen, Pure, vSAN, other network-attached storage arrays Display infrastructure
With corporate Manager / corporate technical lead oversight, use professional level skills/ knowledge to perform system administration of the following systems, including the following:
Configuring applicable software and systems, maintaining local documentation, installing/updating/removing software, applying change control processes and procedures, planning, and preparing for future growth, troubleshooting, and resolving technical issues, and performing system-related training for the following systems:
- Server administration
- Vulnerability Scanning, including Nessus
- Cyber Vulnerability Assessment and Mitigation Research
- Implementation, design, and maintenance of least privileged and role-based access control models
- Patch Management of network and compute devices
- Server Virtualization, i.e., Hyper-V, VMWare vSphere
- Network Virtualization, i.e., VMWare NSX, Cisco ACI
- Antivirus, antimalware, and malicious code prevention
- Storage services, i.e., Nexgen, Pure, vSAN, other network-attached storage arrays
- Display infrastructure
- Laptop and workstation support
- Software deployment services
- Virtualization infrastructure
- Windows & Linux operating systems
- Windows infrastructure, i.e., active directory, group policy, PKI, et al
- Support of in-house developed applications
- Network time distribution
- Windows file services
- Linux infrastructure (deployment services, CentOS)

With corporate Manager oversight and approval provide the following support:
- Research, test, and draft / document standardized technical procedures for the deployment of server and workstation computer hardware and associated operating systems; organize, store, and dispose of superseded documents in accordance with Information Governance & Lifecycle Management (IGLM) standards.
- Perform regular assessments of newly discovered vulnerabilities on a wide range of operational network devices, computer systems devices and various software packages. Document patch and vulnerability applicability assessments and recommend vulnerability mitigation options. Report any concerns to the corporate manager.
- Implement, design, and maintain least privileged and role-based access control models.
- Research, test, and document standardized technical procedures for the deployment of server and workstation computer hardware and associated operating systems for final review and approval by corporate manager /staff.
- Respond to help desk client support calls utilizing change management software to process and complete the tasks necessary for resolution of technical client issues; unusually complex issues may include involvement of the appropriate corporate manager or team lead.
Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes.
Provide advice and recommendations for process / procedural changes that may become necessary due to system changes, upgrades, etc. to appropriate corporate manager / team lead / corporate stakeholders.
Provide input and recommendations, to the corporate manager, technical lead, and staff, regarding computer infrastructure decisions, and create tasks to fulfill management-directed goals.
Support and assist the corporate team lead and North American Electric Reliability Corporation - Critical Infrastructure Protection (NERC-CIP) subject matter experts (SMEs) with implementing, analyzing, and reporting on the operational compliance of all Control Center cyber assets.
Develop, draft, and recommend improvements to the Control Center’s procedures and processes for compliance with corporate and NERC-CIP standards and policies.
Develop, draft, and recommend improvements to the Control Center’s procedures and processes for the corporate Grid Modernization project, as well as other capital and expense projects.
Assist corporate management with the implementation and promotion of approved operational compliance process improvement efforts, specifically as relates to the administration of the above-mentioned systems.
Support the field service support desk function, scaling from a single technician to a three-person operation while maintaining uninterrupted support to field staff throughout the transition.
Serve as the senior technical resource and day-to-day point of coordination for helpdesk operations, establishing ticket triage, workflow, and escalation practices for the team and recommend these for corporate manager approval.
Develop tiered service-level agreements that separate field-urgent incidents (a technician work stoppage) from routine requests, with response and resolution targets calibrated to operational impact rather than a single blanket standard.
Establish escalation and on-call procedures so a field technician always has a reachable second line, with clear hand-off criteria between Tier 1 and Tier 2/3.
Document procedures as lightweight, repeatable runbooks rather than heavy manuals, holding required steps to the minimum needed for consistency and auditability.
Provide role definition recommendations for service desk staff to include; shift-coverage and preferred skill requirements.
Build onboarding and cross-training plans to eliminate single point of failure risks.
Develop a knowledge base of known issues, fixes, and FAQs so common field problems are resolved at first contact.
Evaluate and recommend ticketing/ITSM tooling (or configure the existing system) to support intake, prioritization, SLA tracking, and reporting, favoring automation over manual hand-offs.
Define and track service desk KPIs first-contact resolution, time-to-respond/resolve by tier, SLA attainment, and volume trends and report performance to the corporate manager.
Establish a recurring review cadence to refine SLAs and workflows from field feedback, retiring steps that add friction without value

Education & Experience

A degree in Computer Science, Information Technology, or a directly related technical discipline is preferred.
- 8 years of experience is required with an Associate’s or Bachelor’s degree in applicable fields.
- 10 years of experience is required without an applicable degree.
Experience must include direct work experience in Information Technology performing System Administration.
Experience includes a minimum combination of work-related experience, on-the-job training, and/or vocational training

Required Skills & Experience

2 years of experience with the following:
- Working knowledge and experience sufficient to successfully support and maintain a virtualized and converged computer environment.
Working knowledge and experience sufficient to successfully support, maintain, and troubleshoot enterprise Windows infrastructure using active directory, group policy, PowerShell, and other Windows utilities

Preferred Skills & Experience

Experience setting up and administering an enterprise cyber vulnerability scanning and assessment infrastructure.
Experience administering computer systems in a 24/7 high availability operational environment.

Administration and maintenance of network systems infrastructure management tools or systems including anti-virus, patch deployment, log management, software deployment and backup and recovery functions.
Experience administrating and performing and analyzing scans using Nessus.
Experience in researching vulnerabilities and deploying security patches in a large IT infrastructure environment.
Windows operating systems packaging, installation, and troubleshooting.
Administration of virtualization technologies including VMWare and Hyper-V.
Experience with administering both network and host-based firewalls.
Experience troubleshooting LAN connectivity problems.
Experience using specific technologies such as Splunk, Remote Desktop Services, IIS, Wireshark, App-V, Tripwire, Trend Micro, LANDesk, Sysinternals Tools, Puppet Enterprises, Checkpoint Firewall, Veeam backup, HP, and Cisco server hardware, KVM hardware, PowerShell

Additional Requirements:

Valid U.S. Driver’s License is required
First Aid/AED/CPR Certification required within 30 days of assignment start

Pre-Employment Requirement
All employment offers are contingent upon successful completion of our pre-employment screening that may include drug testing, background/criminal check, and if applicable, must meet eligibility requirements for access to classified information.

APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

About APR Staffing
APR Staffing was born from the merger of two well-respected technical staffing firms in Portland. ieSolutions and Data Resource Group. Both companies have recently been award winners for the Portland Business Journal's Fastest-Growing Private Companies. The two firms, now as APR Staffing, make for one of the fastest-growing and most-respected professional and technical staffing companies in Oregon and Southwest Washington.

Collaborating with our customers, we augment their workforce with technical and administrative professionals. We provide only high-caliber, professional-grade resources throughout the Pacific Northwest.

About the Company

APR Staffing

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