System Administrator 4

Apidel Technologies

Glen Allen, VA

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JOB DETAILS

JOB TYPE

Contractor

SKILLS

Communication Skills, Consulting, Customer Support/Service, Documentation, Incident Response, Maintenance Services, Multitasking, On Call, Operational Communications, Operational Support, Problem Solving Skills, Production Support, Risk Analysis, Software Administration, Software Development, System Operations, Systems Administration/Management, Technical Support, Technical Writing, Time Management

LOCATION

Glen Allen, VA

POSTED

30+ days ago

Provides senior-level enterprise IT operations support, including system monitoring, batch processing, incident response, and production support. Coordinates with technical teams to ensure system availability, stability, and timely issue resolution.
The Systems Operations Contractor provides advanced operational and service desk support by responding to production problem reports, service requests, and project-related operational needs. This includes researching complex issues, communicating status and next steps to stakeholders, documenting activities in service management systems, and ensuring issues are resolved in accordance with established workflows and timelines.
The contractor maintains and updates operational documentation, including runbooks and playbooks, to ensure procedures remain accurate and effective. The role also involves consulting with application support, development, and operations teams to support system changes, new functionality, deployments, and ongoing production readiness. This includes reviewing technical documentation, identifying operational risks, and communicating potential impacts to management.
Participation in a 24x7 on-call rotation is required as part of a team-based operations model. The contractor is expected to manage multiple priorities, work independently with minimal supervision, communicate clearly with technical and non-technical stakeholders, and consistently demonstrate sound judgment, professionalism, and customer service orientation.

About the Company

Apidel Technologies

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