System Administrator (99, Main Office)

Job Title: Systems Administrator

Department: Information Technology     

Pay:  Range $75k - $100K Annually 

Overview:

The systems administrator will be responsible for managing, maintaining, and optimizing our organization's IT infrastructure, ensuring its reliability, security, and efficiency. The position also involves cybersecurity responsibilities and duties. The IT Systems Administrator will play a critical role in supporting our technological operations and collaborating with various teams to meet business objectives.

Essential Job Duties:

• Manages and maintains the organization's IT infrastructure, including servers, and enterprise applications.
• Monitors system performance and proactively identifies and resolves issues to ensure maximum uptime and reliability.
• Installs, configures, and upgrades on-premises hardware and software components as needed.
• Implements and maintains security measures to protect the organization's data and systems from unauthorized access, malware, and other threats.
• Performs regular backups and disaster recovery procedures to ensure data integrity and business continuity.
• Works with the Service Desk agents to provide technical support and troubleshooting assistance to end-users, resolving IT-related problems in a timely and efficient manner.
• Collaborates with other IT team members and departments to implement new technology solutions and optimize existing systems.
• Documents system configurations, procedures, and troubleshooting steps to facilitate knowledge sharing and training.
• Stays current with the latest technology trends, best practices, and security standards to continually improve the organization's IT infrastructure.
• Works extended and/or alternative hours to respond to emergencies outside of regular business hours, or to conduct infrastructure maintenance.
• Works closely with vendors that provide infrastructure or cybersecurity support and solutions

Other Duties:

• Any additional duties as assigned.

Education/Experience:

• Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent work experience.
• Two or more years of IT Systems Administrator experience and IT service management.
• Relevant certifications (e.g., CompTIA Security+, Microsoft Certified Systems Administrator (MCSA), Cisco Certified Network Associate (CCNA)) preferred.

Knowledge/Skills:

• Proficiency in administering Windows and Linux/Unix operating systems.
• Knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, etc.).
• Experience with virtualization technologies such as VMware or Hyper-V.
• Experience with Microsoft services such as M365 and Entra ID
• Familiarity with data backup and recovery strategies and systems
• Excellent troubleshooting skills and the ability to diagnose and resolve technical issues independently.
• Multitask effectively and prioritize tasks.
• Comprehension of cybersecurity principles and best practices, to include but not limited to, endpoint protection software, and email protection services
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholder.
• Ability to remain calm, establish priorities, and coordinate resources during business-critical incidents.
• Strong analytical, problem-solving, prioritization, and decision-making skills in complex and time-sensitive situations.
• Ability to establish accountability through clear expectations, performance measures, follow-through, and constructive coaching.
• Customer-service mindset with a commitment to operational excellence, continuous improvement, and measurable outcomes.
• Ability to foster productive relationships internally and externally.
• High degree of integrity, sound judgment, discretion, and ownership.
  
  

Working Environment:

• Work is typically performed in an office, hybrid, or technology operations environment, with occasional work in server rooms, network closets, or data center spaces.
• May require occasional travel to stores, vendor sites, or technology facilities.
• May require travel to the neighbor islands.
• Requires availability outside standard business hours, including weekends and holidays to support critical incidents, maintenance windows, emergencies, or major technology implementations.
• Must be able to use standard office and computer equipment for extended periods and occasionally lift or move technology equipment consistent with company policy.

Mental Demands:

• Ability to maintain objectivity, neutrality, and calmness within a high pressure, fast-paced, deadline driven environment handling multiple projects and/or situations effectively.
• Ability to analyze reports, interpret findings, and effectively problem-solve based on data.
• The position requires remembering processes, procedures, and complete information.
• Will be required to learn new tasks, adapt to changes, and stay updated with industry trends.
• Requires quick decision-making ability and at times with minimal information available.
• Must maintain focus during tasks, especially when dealing with intricate details or repetitive work.
• The position involves reading reports, emails, or other written materials as well as writing and creating documents and presentations.
• Will be required to speak publicly when presenting information to various audiences including hourly employees, managers, vendors, and senior leaders.

Physical Demands:

• Must be able to lift, push, pull or carry up to 50 lbs.
• Must be able to bend, kneel, continuously stand, climb, drive, work outdoors, using chemical agents or wearing protective clothing.
• Must be able to walk or stand for extended periods of time.
• Frequently sits, performs desk-based computer tasks for extended periods of time.
• Stands and/or walks for long periods in stores.

Communication Demands:

• The position requires talking and listening to employees, supervisors, managers, executives, and outside trade persons/vendors; written communication to employees, supervisors, managers, executives, and outside persons/vendors; responding to written or verbal requests; reading; composing written language; receiving verbal and written instructions.