Position: System Administrator
Reports to: Information Technology Manager
Supervisory Responsibilities: None
CMD's Purpose: Making It Better Together… We believe in building lifelong partnerships, providing high performing equipment and value-added solutions. We empower and trust our employees to take initiative and make decisions that drive our business forward. We strive to make a positive impact on the world around us.
Position Summary: Under general direction, the System Administrator installs, maintains, and supports the company's IT infrastructure, including computers, peripheral devices, application software, and communications equipment. This role provides advanced technical support, works independently on complex issues, and manages multiple priorities in a deadline-driven environment.
Essential Functions:
- Installs and maintains personal computers and related peripheral equipment for all information technology users within the company. This includes hardware, operating systems, and specific application software.
- Responsible for acquisition, deployment, management, and support of all client based information technology assets. This includes desktops, laptops, cellular telephones, office telephones, paging systems, copiers, etc.
- Responsible for acquisition, deployment, management, and support of all client based information technology software systems. This includes M365 and other business application software.
- Willingness to learn application software specific to the business.
- Supply technical support for all CAD/SolidWorks/PDM software, acting as a focal point for queries from multiple users and interfacing with internal IT and external vendor support.
- Responsible for the development of standard software deployment procedures, configurations, and packages.
- Performs helpdesk services for internal customers; provides effective solutions to customer problems in a professional and timely manner. This includes the development and maintenance of IT-related procedures and general usability instructions.
- Assists with planning, implementation and configuration of infrastructure hardware and software, within area of responsibility, to include monitoring and maintenance of telecommunications, voicemail, and network switches.
- Provides preventative maintenance, disaster recovery, and other network-related functions, as needed.
- Collaborates with colleagues for the setup and connection of user to network and phone system and provides initial training; assists with employee onboarding and offboarding.
- Advises appropriate personnel of the implications of new or revised applications/databases. Performs necessary investigation, analysis, and evaluation to determine project feasibility.
- Participates in certain aspects of user consulting, system analysis, general system design, and detail system design.
- Learns user functions, organization, and roles in the company to the extent required.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
Competencies:
- Strong systems administration and technical support skills.
- Ability to diagnose and resolve hardware, software, network, and user-access issues.
- Working knowledge of Microsoft 365, Active Directory, operating systems, and endpoint devices.
- Strong customer service orientation and ability to support users professionally and effectively.
- Effective verbal and written communication skills.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Attention to detail and commitment to accuracy.
- Ability to work independently and exercise sound judgment.
- Commitment to documentation, process consistency, and continuous improvement.
- Awareness of cybersecurity best practices and data confidentiality requirements.
- Ability to collaborate effectively across departments.
Education and Experience:
- Associate's or bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent combination of education and experience considered.
- Minimum of 3-5 years of experience in systems administration, network support, or IT infrastructure support.
- Experience administering and supporting Windows-based systems, personal computers, peripheral devices, application software, and communications equipment required.
- Experience with Microsoft 365, Active Directory, user account management, hardware/software troubleshooting, and basic network support preferred.
- Experience working independently on technical issues and managing multiple priorities in a fast-paced environment required.
Additional Details and Requirements:
Work Environment: CMD is located in Appleton, WI. Our three facilities operate by secure entry, are well lit, air temperature controlled for comfort, and clean with low noise. Safety is our top priority. Our culture is centered around mutual respect, clarity of communication, and employee wellbeing.
Physical Demands:
- While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, and use hands and fingers to operate a computer, telephone, and routine office equipment.
- Physical movement is required to inspect, touch, bend, reach, stoop, kneel, crouch or twist for the purpose of installing or maintaining equipment.
- Specific vision abilities required by this job include close vision requirements.
- Light to moderate lifting may be required; lift up to 50lbs occasionally.
- Capacity to wear personal protective equipment such as safety glasses, ear protection, and hard hat as needed.
- Ability to tolerate exposure to moderate levels of noise, vibration, odor, and varying temperatures in a manufacturing environment.
- Ability to follow health and safety guidelines and protocols including emergency procedures.
- Regular, predictable attendance is required.
Status: Full-time, nonexempt
Travel: None
Work Authorization/Security Clearance/Confidentiality: Must be authorized to work in the United States and adhere to CMD's confidentiality agreement(s).
EEO Statement: CMD Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, parental status, gender identity or expression, political affiliation, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.