System Administrator Fusion Center

Job Details

• Job Title: System Administrator – Fusion Center
• Location: Allentown, PA
• Duration: 6 months
• GBaMS ReqID: 10947574
• Work Arrangement: 100% Onsite
• Schedule: Shift-based
• Location Requirement: Must be located near Allentown, PA.

Basic Qualifications

• Basic understanding of IT systems, including:
  • Servers
  • Networking
  • Workstations
• Ability to perform fundamental troubleshooting across:
  • Hardware
  • Software
  • IT systems
• Familiarity with IT ticketing systems for:
  • Tracking support requests
  • Resolving technical issues
  • Documenting incidents
• Exposure to change management processes within an IT operations environment.
• Awareness of monitoring and alerting tools used to maintain system health.
• Strong customer service skills.
• Ability to explain technical concepts clearly and simply to customers.
• Professional demeanor and presentable appearance when interacting with customers.

Preferred Qualifications

• Hands-on experience with common IT support tools and platforms.
• Basic understanding of Active Directory.
• Experience with:
  • User account management
  • Permissions management
• Ability to follow established procedures accurately.
• Strong attention to detail, particularly in compliance-driven environments.

Key Skills / Keywords

• System Administration
• IT Support
• Technical Support
• Server Support
• Network Support
• Workstation Support
• Hardware Troubleshooting
• Software Troubleshooting
• IT Ticketing Systems
• Change Management
• Monitoring & Alerting
• Active Directory
• User Account Management
• Permissions
• IT Operations
• Customer Service
• Compliance
• Incident Management
• Onsite Support
• Shift-Based Operations