Reflexive Concepts is seeking a skilled System Administrator to join our team! Specifically, we are looking for an IT Systems Administrator with experience in Tier 1/2 Help Desk support, client/server/storage/network and mobile device administration, and UNIX/Windows operating system configuration, troubleshooting, and maintenance.Qualifications:
Ten (10) years' experience as an SA in programs and contracts of similar scope, type, and complexity
Bachelor's degree in a technical discipline from an accredited college or university *
Five (5) years of additional SA experience may be substituted for a bachelor's degree
DoD 8570 compliance with Information Assurance Technical (IAT), Level I or higher
Job Requirements:
Experience with DevOps automation using Ansible and AWS infrastructure provisioning with Terraform.
Provide support for implementation, troubleshooting and maintenance of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Numbers & Facts
Location
Annapolis Junction, Maryland
Skills
Amazon Web Services (AWS)unmatched
Analysis Skillsunmatched
Ansibleunmatched
Automationunmatched
Capacity Analysisunmatched
Customer Escalationsunmatched
Customer Support/Serviceunmatched
DevOpsunmatched
DoD Directive 8140unmatched
DoD Directive 8570unmatched
Help Deskunmatched
IAT - Information Assurance Technicalunmatched
Identify Issuesunmatched
Information Systems/Technology IS/IT Administrationunmatched
Information Technology & Information Systemsunmatched
Microsoft Windows Operating Systemunmatched
Microsoft Windows System Administrationunmatched
Mobile Devicesunmatched
Network Configuration Managementunmatched
Operating Systemsunmatched
Performance Managementunmatched
Problem Solving Skillsunmatched
Reliability Engineeringunmatched
Resource Utilizationunmatched
Software Administrationunmatched
System Operationsunmatched
Systems Administration/Managementunmatched
Systems Analysisunmatched
Systems Maintenanceunmatched
Technical Supportunmatched
Unix System Administrationunmatched
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