System Administrator (L1/L2 Support)

Experience Required:

4+ years of experience in IT infrastructure and system administration

Job Summary:

We are seeking an experienced System Administrator who can efficiently handle both L1 and L2-level tasks across servers, networks, and user systems. The ideal candidate will provide comprehensive technical support, ensure system uptime, perform preventive maintenance, and assist in implementing IT infrastructure improvements.

Key Responsibilities:

Level 1 (L1) Responsibilities:

• Provide first-line technical support to users via phone, email, or ticketing system.
• Troubleshoot and resolve basic hardware, software, and network issues.
• Perform user account creation, password resets, and access management in Active Directory or similar systems.
• Handle printer, peripheral, and endpoint configuration.
• Monitor system alerts and escalate issues to L2/L3 as necessary.
• Log and track all incidents, ensuring proper documentation and timely resolution.

Level 2 (L2) Responsibilities:

• Troubleshoot and resolve server, network, and system-level incidents escalated from L1.
• Manage and maintain Windows/Linux servers, including patching, performance tuning, and backups.
• Administer Active Directory, DNS, DHCP, Group Policy, and related infrastructure services.
• Monitor system performance, analyze logs, and implement corrective actions proactively.
• Configure and manage virtualization environments (Hyper-V, etc.).
• Support backup solutions, disaster recovery, and data restoration activities.
• Collaborate with network, security, and application teams on infrastructure projects.
• Maintain accurate documentation of configurations, procedures, and support tickets.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related discipline.
• 4+ years of experience in system administration or IT infrastructure support.
• Strong understanding of:
• • Windows Server / Linux administration
  • Active Directory, Group Policy, DNS, DHCP
  • Virtualization (Hyper-V)
  • Networking fundamentals (TCP/IP, LAN/WAN, VPNs, firewalls)
  • Backup and restore operations
• Experience with monitoring tools.
• Basic scripting or automation skills preferred.
• Excellent problem-solving, communication, and documentation skills.

Preferred Certifications (Optional):

• Microsoft Certified: Windows Server Administrator Associate
• CompTIA Server+ / Network+ / Security+

Key Attributes:

• Strong customer-service mindset.
• Ability to multitask and manage priorities under pressure.
• Team-oriented with proactive and analytical thinking.
• Willingness to work in rotational shifts or on-call support when required.

Envision Financial Systems, Inc. (“Envision”) is a privately held corporation with headquarters in Irvine, California. Envision has offices in Owings Mills, Maryland, Denver and Bangalore, India providing client support, system hosting, business process outsourcing and software development respectively. Envision was incorporated in 1994.

Envision provides real-time investor recordkeeping services and other technologies for mutual fund transfer agents, broker dealers, asset managers, and 529 program providers. Our products let firms increase their efficiency and improve their customer satisfaction, while enabling their emerging business needs. Our products use industry standard open technologies, modular design, intuitive user interfaces and configurable rules. By adhering to these design guidelines we pride ourselves in providing our clients and the market with new features, advanced functions and leading edge product capabilities in a quick and cost effective manner.