System Administrator

# Overview

## What Were Looking For

As a System Administrator, you will support the implementation, troubleshooting and maintenance of enterprise IT systems and infrastructure. You will manage day-to-day system operations across client/server, storage, network and mobile environments while ensuring reliability, performance and availability of mission-critical systems.

When you become a part of CyberPoint you are joining a dynamic, diverse, fast-growing company that welcomes creative thought and ambition. Were committed to creating an environment where each employee can thrive.

## What Youll Do

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support, including problem identification, diagnosis and resolution
• Manage daily configuration, operation and monitoring of IT systems
• Troubleshoot and resolve issues across server, network, storage and mobile devices
• Support escalation processes and communicate status updates to stakeholders and leadership
• Assist users in accessing and utilizing IT systems
• Configure and manage UNIX, Linux and Windows operating systems
• Install, update and enhance operating systems to improve system performance and reliability
• Maintain system integrity and configure network components
• Perform system optimization, capacity planning and resource utilization analysis
• Analyze and resolve complex issues involving hardware, applications and software integration
• Support system design, mission architecture and associated hardware
• Apply knowledge of system interdependencies within Service-Oriented Architecture (SOA) environments
• Support dispatch systems and hardware troubleshooting through resolution

This position is 100% onsite and requires an active TS/SCI+CI Security Clearance.

## Qualifications

### What Youll Need

• US Citizenship
• TS/SCI + Full Scope Polygraph
• Bachelors degree in a technical discipline
• Minimum 15 years of experience as a System Administrator supporting programs of similar scope, type and complexity
• Strong experience with VMware and Linux environments
• Experience configuring and managing UNIX, Linux and Windows operating systems
• Proven ability to troubleshoot and resolve complex system, hardware and integration issues

### What Will Set You Apart

• Experience supporting mission-critical or government environments
• Strong analytical skills with the ability to provide detailed feedback on escalated issues
• Experience with system optimization, capacity planning and performance tuning
• Familiarity with Service-Oriented Architecture (SOA) concepts and system interdependencies

## Our Culture

### Great People, Exceptional Benefits

Great people are the foundation of any great company. To attract and retain great people, CyberPoint offers fulfilling work that we like to balance with the rest of life. We accomplish this by offering outstanding benefits that allow each of our employees to live and work well. To learn more, https://www.cyberpointllc.com/benefits.php.

### Be a part of CyberPoint. Be valued.

We are an inclusive community in which all types of diversity are embraced, respected and seen as true value for the company. We are committed to cultivating this community, but we realize there is still more work to do. CyberPoint will continue to evolve into a more inclusive and equitable company and is fully committed to the principles of equal employment opportunity and affirmative action.

CyberPoint is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of gender, gender identity or expression, sexual orientation, race, age, religion, physical or mental disability, veterans status or other federal, state and local protected characteristics.

As a federal contractor, CyberPoint has established affirmative action programs to ensure non-discrimination and affirmative action in CyberPoints policies and practices for qualified women, minorities, protected veterans, and individuals with disabilities. The narrative portion of CyberPoints affirmative action plans are available for inspection at our offices during normal business hours. Employees and applicants interested in inspecting these plans should contact Human Resources by phone 410-779-6700 or by email at hr@cyberpointllc.com for assistance.

If you are interested in applying for employment with CyberPoint and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at hr@cyberpointllc.com or by calling 410-779-6700.