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IT Jobs in San Antonio, TX

System Administrator Level 3

Omm IT Solutions

San Antonio, Texas

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JOB DETAILS
SKILLS
Analysis Skills, Application Integration, Capacity Analysis, Customer Escalations, Full Scope Polygraph, Hardware Architecture, Hardware-Software Integration, Help Desk, Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Management of Information Systems/Technology (MIS), Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Network Configuration Management, Operating Systems, Performance Management, Problem Solving Skills, Reliability Engineering, Resource Utilization, Sensitive Compartmented Information (SCI), Server Hardware, Service-Oriented Architecture (fka Distributed Object Architecture), Software Administration, System Architecture, System Operations, Systems Administration/Management, Systems Analysis, Systems Maintenance, Technical Support, Top Secret Clearance, Unix System Administration
LOCATION
San Antonio, Texas
POSTED
30+ days ago
Clearance:
  • Active TS/SCI and Full Scope Polygraph Clearance Required (Expired within 18 Months is also acceptable)
Description:
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance.



Requirements


Education & Years of Experience:

  • A Bachelor’s degree in a technical discipline from an accredited college or university is required
  • 5 years of additional SA experience may be substituted for a bachelor’s degree.
  • 15 years experience as a SA in programs and contracts of similar scope, type, and complexity is required.

Responsibilities:

  • Provide support for implementation, troubleshooting and maintenance of IT systems.
  • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
  • Manage the daily activities of configuration and operation of IT systems.
  • Provide assistance to users in accessing and using IT systems.
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide support for the escalation and communication of status to agency management and internal customers.
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning.
  • Provide in-depth experience in trouble-shooting IT systems.
  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
  • Provide support for the dispatch system and hardware problems and remain involved in the resolution process.
  • Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
  • Support the design of systems, mission architecture and associated hardware.
  • Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).
  • Analyze and resolve complex problems associated with server hardware, applications and software integration.



About the Company

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Omm IT Solutions

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