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System Administrator - Level III

Systems Plus, Inc.

North Chicago, IL

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Systems Administration/Management, Information Systems/Technology IS/IT Administration, IAT - Information Assurance Technical, Capacity Load, Business Continuity Planning (BCP), Hard Drives, Disaster Recovery, CISSP - Certified Information Systems Security Professional, Computer Network Defense (CND), Computer Security, United States Department of Defense (DoD), MCSA - Microsoft Certified Systems Administrator, Certification & Accreditation Process (C&A), IAM - Information Assurance Management, Wide Area Network (WAN), Network Configuration Management, Network Systems, Network Security, GCIH - GIAC Certified Incident Handler, Network Administration/Management, Security Analysis, Asset Management, Computer Workstations, Configuration Management, Customer Relations, Government Reporting, Hardware Administration, Identify Issues, Internet Security, Laptop PC, Local Area Network (LAN), Maintenance Services, On Site Support, Software Administration, Technical Support,
QUALIFICATIONS
  • Six (6) years of experience demonstrating the required proficiency.  
  • Bachelor’s degree and/or equivalency.
  • IAT II
  • CE: Professional Level
  • Ability to obtain and maintain a Tier 3 security clearance  
RESPONSIBILITIES
  • Log and brief activities weekly to the Government Task Manager and identify risks, issues, or items of interest.  
  • Maintain workstation and laptop operational baselines and cybersecurity compliance, and provide desk-side and remote support to resolve software and hardware issues not resolved by the GSC or other Enterprise Support Teams (e.g., LAN/WAN/WLAN, software, hardware, network, administrative, and approved special projects).   
  • Support local assets and repair, new technology acquisition, and life cycle management for IT hardware and deploy end-user system images to new workstations and laptops in accordance with approved imaging practices.   
  • Serve as the primary point of contact for customer engagement, support end-user service requests, and monitor and triage site-assigned tickets.  
  • Provide hardware support including but not limited to on-site touch labor, troubleshooting, integration, configuration, and installation of authorized hardware, software, and peripherals.  
  • Support inventory and configuration management activities by maintaining accurate hardware and software records and assisting with enterprise asset management processes.   
  • Support equipment staging, installation, testing, and integration while ensuring system configurations comply with enterprise configuration management requirements.  
  • Support identity and desktop management activities by coordinating with the Global Service Center (GSC) to manage ticket queues, resolve Tier 2 issues, and escalate complex problems as required.   
  • Communicate technical issues and solutions clearly to customers, providing guidance and support to ensure effective resolution of access or system issues.   
    Other duties as assigned.    
LOCATION
North Chicago, IL
POSTED
11 days ago

This role is a hands-on IT field support position responsible for maintaining workstation and laptop baselines, cybersecurity compliance, and end-user hardware and software support at the site level. Responsibilities include desk-side and remote troubleshooting, system imaging, asset lifecycle management, and inventory tracking. The position serves as the primary customer-facing contact for service requests and ticket triage, coordinating with the Global Service Center for Tier 2 escalations and enterprise support teams for LAN/WAN, network, and administrative issues. Additional duties include equipment staging, configuration management, and weekly reporting to the Government Task Manager on activities, risks, and issues.

About the Company

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Systems Plus, Inc.

Meet Systems Plus

Systems Plus, as a company, is a testament to its people’s hard work, dedication, and commitment to success. That commitment to success is seen by conducting business based on our Core Principles:  
 
AGILITY: With over 25 years of experience in the commercial, Federal, and Defense market, Systems Plus has proven its ability to adjust, withstand, and prosper in all economic climates. We embrace change by driving digital transformation and flexible processes for rapid-decision making.  
  
CURIOSITY: Systems Plus utilizes exploration and innovation to excel at creative problem solving, maximize creative thinking, and increase collaboration.  
 
TRUST: Systems Plus has become one of the most reputable businesses supporting the Federal market-space, consistently earning excellent performance references from its customers. We gain the trust of our clients by encompassing a deep understanding of their mission, unwavering commitment to excellence and quality, and practicing good judgement and expertise.  
  
PEOPLE: Systems Plus employs and retains highly qualified professionals because of its unique culture that is as much family oriented as it is encouraging each team member to develop their professional interests to maximize competencies, motivation, productivity, and quality solutions.  
  
VISION: Utilizing a wide variety of Contracting Vehicles and engagement strategies, and offering a diverse portfolio of services, Systems Plus is able to support their customers on a global scale and deliver results that meet their missions.

Our Philosophy

At Systems Plus, we’ve built more than a business — we’ve built a culture where people are inspired to do their best work. It’s a place where careers thrive, talent is recognized and big ideas are brought to life. Our success is powered by the innovation, passion and dedication of our people, and that’s what makes us different. If you’re ready to grow, be supported and take your career to the next level.

INDUSTRY
Government and Military

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