System Administrator (Mid-Senior Level)

We are seeking an experienced Systems Administrator with at least 10 years of systems administration experience and a technical bachelor’s degree to support operations in Annapolis Junction, MD.

Responsibilities

• Support the troubleshooting, maintenance, and administration of endpoint management systems
• Provide Tier 1 and Tier 2 Help Desk support to end users and internal stakeholders
• Deliver timely escalation updates and communicate issue status to leadership and customers
• Support dispatch and ticketing systems by identifying, tracking, and resolving hardware and system-related issues
• Ensure configuration management practices and compliance with applicable security controls and system requirements
• Provide operational support for IT systems, including monitoring, maintenance, and troubleshooting of client/server environments, storage systems, network devices, and mobile platforms
• Implement required security patches, vulnerability remediations, and compliance updates while documenting status in designated tracking systems
• Participate in escalation and incident response processes, ensuring timely communication and issue resolution
• Configure, administer, and maintain UNIX, Linux, and Windows operating systems
• Install, update, and patch operating system software to maintain system security and performance
• Troubleshoot network components and resolve connectivity, reliability, and performance issues
• Implement system enhancements and optimizations to improve reliability, efficiency, and operational performance
• Maintain documentation related to system configurations, troubleshooting procedures, and issue resolution activities

Required Qualifications

• Minimum of 10 years of systems administration experience
• Bachelor’s degree in a technical discipline (additional experience may be substituted where applicable)
• IAT Level II certification or equivalent certification meeting federal cybersecurity requirements
• Active TS/SCI clearance with Full-Scope Polygraph

• Retirement Planning
  Employer contribution of 6% of salary toward a 401(k) plan with immediate vesting and no employee match required.
• Health, Dental, & Vision Insurance
  Comprehensive medical coverage with employer-paid premiums for employees and eligible dependents.
  Dental and vision coverage may apply to dependent children only, depending on plan selection.
• Paid Time Off
  Employees receive 4 weeks (20 days) of paid time off annually in addition to 11 federal holidays.
• Professional Growth & Compensation
  Opportunities for career advancement, professional development, and competitive compensation designed to support long-term growth.
• Collaborative Culture
  Team-oriented environment that values collaboration, communication, and maintaining a positive workplace culture.
• Transparency & Leadership Support
  Commitment to open communication, honesty, and transparency across all levels of the organization.