System Administrator

Summary/Objective: This position is responsible for the administration, maintenance, security, and reliable operation of the organization's information technology infrastructure and services. The System Administrator supports servers, networks, endpoints, cloud services, telecommunications, cybersecurity systems, backup and recovery systems, and related hardware and software across the Nazareth Campus and other organizational locations. This position provides technical support to employees and residents, participates in infrastructure projects, troubleshoots complex technical issues, maintains system documentation, and works collaboratively with the IT Director, staff, vendors, and service providers to ensure the availability, security, and performance of technology services.

Essential Functions:

• Work collaboratively with IT Director and IT staff to implement long range plans for network/hardware/software needs for the campus, meet goals and objectives and comply with policies and procedures for the department, according to established priorities.
• Install, configure, maintain, monitor, and troubleshoot network infrastructure, including switches, routers, firewalls, wireless access points, VPNs, VLANs, and related network services.
• Identify and communicate technology-related needs for budget planning.
• Contribute to the Information Technology Disaster Recovery Plan.
• Monitor and respond to cybersecurity alerts and incidents.
• Assist with implementation and maintenance of endpoint security, antivirus/EDR, vulnerability management, MFA, and other security controls.
• Apply security patches and updates to servers, workstations, network devices, and other systems.
• Assist with user account security, access control, permissions, and least-privilege practices.
• Administer and support endpoint management systems used to deploy, configure, secure, monitor, and maintain organizational computers and mobile devices.
• Administer and support Microsoft 365, Intune, Entra ID, and related cloud services.
• Monitor and maintain network stability, including bandwidth utilization, server processor and memory capacity, error logs and connectivity.
• Monitor and maintain backup and recovery systems for servers, workstations, network devices, applications, configurations, and other critical systems. Regularly verify backup integrity and participate in disaster recovery testing and recovery procedures.
• Install, configure, maintain, monitor, and troubleshoot Windows Server and virtualization infrastructure, including Active Directory, DNS, DHCP, file services, print services, application servers, and other infrastructure services.
• Support physical and virtual server infrastructure and associated storage systems.
• Monitor the availability, performance, capacity, and security of critical technology systems and respond to outages, alerts, and service interruptions in a timely manner.
• Work with vendors and outsourced technicians to achieve departmental goals.
• Maintain and support telephone system and Internet/SIP circuits.
• Maintain and support campus wireless network.
• Maintain documentation of network diagram and configurations.
• Continue education and technical training to ensure skills stay current and relevant.
• Provide professional, courteous and timely support and service to users.
• Specify and procure user hardware and software, according to user needs and departmental budget and procedures.
• Troubleshoot user hardware and software.
• Develop, select and conduct user training on an as-needed basis.
• Assure that users are informed of and follow approved policies and procedures.

• Other duties may be assigned.

In addition to the above requirements, it is also your obligation as an employee to understand and uphold the mission, charism, values and language of the Sisters of Charity of Nazareth.

SCN Mission Statement: We Sisters of Charity of Nazareth are an international Congregation impelled by the love of Christ in the tradition of Vincent de Paul and Louise de Marillac and the pioneer spirit of Catherine Spalding. Embracing intercultural relationships, we and our Associates commit ourselves to care for all creation and to work for peace and justice in solidarity with oppressed and marginalized peoples.

Qualification Requirements: To perform this job, the individual must be able to perform each essential duty satisfactorily. The requirements listed represent knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Competencies:

• Ethical Conduct
• Confidentiality
• Problem Solving/Analysis
• Technical Capacity
• Communication Proficiency
• Time Management

Supervisory Responsibility: This position has no supervisory responsibilities.

Education/Experience: Bachelor's or Associate's degree in Information Technology, Computer Science, Network Administration, Cybersecurity, or a related field. Relevant professional certifications are preferred, such as Microsoft, Cisco, CompTIA, VMware, cybersecurity, or other industry-recognized certifications. Demonstrated experience administering Microsoft Windows and Windows Server environments, networking technologies, cloud services, endpoint systems, Microsoft Office, and cybersecurity technologies. Five years of demonstrated work experience involving support of local and wide area networks. Strong customer service skills, interpersonal and teamwork skills.

Licenses/Certificates: Must possess a valid driver's license and have a good driving record.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This is largely a sedentary role; however, you may be required to open filing cabinets and bend or stand as necessary. This position requires standing, walking, bending and kneeling. The incumbent may be required to move or relocate computer equipment and must be able to lift 30 + pounds and have excellent manual dexterity.

Work Environment: This job operates in a professional office setting. This role regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets, fax machines, laptops and smartphones. The staff will be required to work at all locations.

Position Type/Expected Hours of Work: This is a Full-Time Exempt position. Typical hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m, though shifts may be adjusted to accomplish departmental goals. This position may occasionally be required to respond to critical system outages, network failures, security incidents, or other technology emergencies outside of normal business hours.

Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.