System Administrator

POSITION SUMMARY

The System Administrator will be responsible for the technical design, planning, implementation, and support for Tuba City Regional Health Care Corporation (TCRHCC) enterprise systems. This individual will serve as the technical expert in system administration for server operating systems and will provide the highest level of server performance tuning and recovery procedures. Responsibilities include management of physical and virtual servers including building and specifying new servers as well as installing operating systems and applying patches and upgrades regularly. Daily tasks include monitoring, verifying integrity and availability of hardware, systems, processes, logs, backups and more. This individual should maintain current knowledge of technological developments in systems administration technology.  As part of IT support, the system administrator will be responsible for the configuration management and auditing of end-user devices while also providing helpdesk support when needed. A commitment to collaborative problem solving, motivation to find solutions, and quality end-user experiences is essential. The System Administrator position is a hybrid position, with significant in-person work at TCRHCC.  While not on site you will be responsible for working from your home office.As a remote worker, you will need to be independent and self-motivated, holding yourself accountable for tasks and ongoing responsibilities with little supervision.SA’s providing technical support, maintenance, assistance with organization initiatives.

NECESSARY QUALIFICATIONS

Education:

Bachelor’s degree in Computer Science, Information Technology / Services, or Computer Engineering

Experience: 

• Must have one (1) year of experience in Server maintenance, and support planning.
• Must have one (1) year of experience in organizing and documenting complex system design activities such as Physical and virtual servers

Other Skills and Abilities:

A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers.  All employment references must address and indicate success in each one of the following areas:

• Positive working relationships with others
• Reliable and dependable; reports to work as scheduled without excessive absences.
• Possession of high ethical standards and no history of complaints
• Ability to prioritize and execute tasks in high-pressure
• Strong organizational skills and ability to multitask in a business environment.
• Ability to communicate ideas in both technical and user-friendly language, at times simultaneously.
• Proven analytical and creative problem-solving abilities using good project management skills.
• Demonstrate knowledge of documenting incidents, request, problems, and changes with servers
• Demonstrate knowledge of ITIL framework, processes, and operating procedures
• Highly self-motivated and keen attention to detail
• Participate in an on-call schedule and be available 24/7, as needed.
• Completion of and, above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job         
• Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential       functions of the job.             
• Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job.             
• Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading, or incomplete information, as determined by TCRHCC.

MENTAL AND PHYSICAL EFFORT

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical:

Must be able to sit at desk for long periods of time and occasionally stand, walk, drive, bend, climb, kneel, crouch, twist, maintain balance and reach. Must write legibly and use a computer terminal; must be able to hear and talk over the telephone and in person with others; must be able to frequently lift, push and pull items that weigh up to 34lbs and occasionally lift over 100 lbs. such as IT sever hardware, backup batteries, computer terminals, and printers. Sensory requirements include occasional far vision, near vision, color vision, depth perception, seeing fine details, hearing normal speech, hearing overhead pages, and telephone use. Must have ability of both hand manipulation of prolonged simple grasping, frequent firm grasping and occasional fine manipulation.

Mental:

Must be able to prioritize and use good judgment and analytical skills to make decisions that impact software operations, customer service, and patient care within the organization.  Must be able to coordinate a variety of issues while being frequently interrupted and carry out all responsibilities related to this position. Must be able to continually concentrate, work alone, demonstrate high degree of patience, adapt to shift work, work in areas that are close and crowded, frequently cope with high levels of stress, make decisions under high pressure, handle multiple priorities in stressful situation, and occasionally cope with anger/fear/hostility of others in a calm way, manage altercations, and handle a high degree of flexibility. Must frequently accept a flexible schedule to meet unit needs.

Environmental:

May frequently be exposed to loud noises with occasional exposure to infectious diseases, chemical agents, dust, fumes, gases, extremes in temperature or humidity, hazardous or moving equipment, and unprotected heights.

ESSENTIAL FUNCTIONS

1. Manages physical servers, including building and specifying new servers and installing operating systems. Apply operating system patches, internal system audits and upgrades regularly.
2. Performs daily system monitoring, verifying the integrity and availability of all hardware, databases, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups including developing and recommends server and database disaster recovery plans.
3. Manages physical and virtual environment within TCRHCC data center. This includes provisioning new servers, installing operating systems, setting up snapshots, setting up storage resources, VM templates, and VM pool migration.
4. Develops procedures, programs, and documentation for backup and restoration of TCRHCC server operating systems, databases and host-based applications.
5. Develops and maintains test infrastructure to ensure system modifications do not affect the reliability of core enterprise applications.
6. Develops server and application implementation plans, custom scripts, and testing procedures to ensure operational reliability. Utilizes tools such as Microsoft System Center (SCCM) or Microsoft Intune to perform monitoring, patching, and deployment.
7. Manages corporate backups and schedules, including performing tasks such as adding clients, restoring data, configuring backups and storage policies, and replication.
8. Maintains and manages Storage Area Network (SAN), including performing tasks such as attaching servers, creating LUNs, modifying partitions, and monitoring capacity alerts.
9. Establishes, maintains, and manages user accounts. Assigns configuration of authentication and authorization of directory services.
10. Maintains current knowledge of technological developments in systems administration, database technology and recommends ways to take advantage of innovative technology.
11. Performs administration and implementation of Microsoft Office 365 platform and technologies.
12. Performs regular security monitoring and guidelines to identify any possible intrusions.
13. Installing and maintaining the administrative and monitoring tools necessary for high levels of availability and performance of your electronic health record system.
14. Understanding performance metrics, monitoring system performance, and troubleshooting issues
15. Managing the logins for different types of access, including login behavior, and working environment configuration including regular security monitoring and guidelines to identify any possible intrusions.
16. Applying patch releases, updates, version upgrades to production and non-production environments. Configuring and maintaining environment copies according to the environment strategy
17. Work with various project teams and stakeholders both internal and external in the evaluation, implementation, and maintenance of 3rd party software products that require database support, and in the design, implementation, and maintenance of internally developed database, data warehouse, data mart, and reporting solutions.
18. Maintains a thorough understanding of the basics behind server administration and its workings (DNS, Active Directory, DHCP, Domain Controller, Backup/Restore, Permission/Right, Project Management, Security, Email Routing, etc.) Maintains, operates, and monitors system/server hardware and software. Troubleshoot, diagnose, and resolves server issues and security appliances.
19. Must have thorough knowledge of latest Microsoft Server, Microsoft SQL, VMware View (VDI) and VMware software product versions, and information storage management and other related software.
20. Manages assigned projects and install server components to deliver services in accordance with established objectives; evaluate data processing proposals to assess project feasibility and requirements.
21. Consults with vendors and other sources on industry and product direction, functionality, and capabilities. Consults with users, management, vendors, and technicians to assess computing needs and systems requirements. Contact vendors, engineers, computer hardware specialists, and systems software specialists to determine the cause of problems resistant to available problem-solving techniques. Informs supervisor of action taken.
22. Reviews and approves all systems changes/charts and programs prior to implementation. Ensure proper change control methodology is used.
23. Assists in development of IS policies and procedures in conjunction with TCRHCC requirements. Analyzes IS requirements, assisting users, including those of top management, in the development of locally prepared programs, acquisition of software, or procurement of software from outside sources at the most reasonable cost to the organization.
24. Represents the IS Department in meetings and on committees directly involved in the integration of new or existing systems.
25. Responsible for Yearly server hardware audits and inventory maintenance
26. Complete understanding of Microsoft Active Directory design, implementation and management and troubleshooting, Including PowerShell, Group Policy Management, and basic scripting of bulk tasks.
27. Complete understanding of Microsoft RDS and RDS gateway secure services design, deployment, and maintenance.
28. Advanced understanding of VMWare vSphere environment its design, deployment and maintenance including vCenter, ESXi, NSX and vSAN
29. Advanced knowledge Microsoft web and certificate management and understanding of end point security such as Antivirus, Encryption, Deployment of software packages.
30. Experience with Single Sign On (SSO) applications, Multi Factor Authentication (MFA), Mobile Device Management (MDM). Identity Access Management (IAM).
31. Liaison between users and Service Desk on system changes, as well as provided helpdesk support.
32. Manage Data Warehouse data feeds and other integrations.
33. General data governance and data management; data deduplication, scrubbing, access controls, data loads, migration/mapping activities, etc.
34. Work with our executive management team to establish suitable processes to support administrative, development, and change management activities.
35. Ensure proper PPE is worn at all times while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher, if available), and eye or face shield.
36. Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (See CDC website for most current updates)
37. Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a Communicable disease to ensure a high level of patient, visitor, employee and external customer satisfaction.
38. Other duties as assigned.