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Skills
Apple Macsunmatched
Apple iMacunmatched
Asset Managementunmatched
Customer Support/Serviceunmatched
Desktop PCunmatched
Diagnostics Solutions/Softwareunmatched
Hardware Administrationunmatched
Hardware Installationunmatched
Help Deskunmatched
Identify Issuesunmatched
Laptop PCunmatched
Logistics Managementunmatched
Manufacturingunmatched
Mobile Applicationsunmatched
OEM (Original Equipment Manufacturer)unmatched
On Site Supportunmatched
Printersunmatched
Smartphonesunmatched
Software Configuration Managementunmatched
Software Installationunmatched
Software Licensesunmatched
Systems Administration/Managementunmatched
Technical Leadershipunmatched
Description
Hardware IMAC Support:
o Troubleshoot, diagnose and resolve the tickets which
required onsite support
o Coordinate within Vendor and Level 3 support team, Level
2 Backline and Service Desk teams for ticket resolution
o Schedule Supported Device installation, Software
and Hardware activity with End User at their convenience in order to
minimize disruption
o Participate in war room during major incidents
o Manage any end-user service requests (e.g. desktop,
mobile) which require local interaction
o Support end users devices (Desktop / Laptops,
Mac, Smartphones, Tablets, printers)
o Collect hardware as part of user's leavers process
Asset
Management:
o Maintain asset register including hardware and software
o Alert Customer in case of licensing issue (Software)
o Manage non-standard intervention / software installation
o PC and other devices logistics Management
Software
IMAC and configuration
o Resolve break-fix incidents, either by own intervention
or requesting and coordinating technical service by OEM vendor
o Perform Soft IMAC, Image loading where this cannot
be executed remotely
o Software deployment on end user devices
o Deployment of mobile apps
Meeting room
support and conference room devices
Printers & Laboratory and
manufacturing devices
Support to Organizational Events
Customer 3rd Party Support and
Co-ordination
Perform remote troubleshooting
through diagnostic techniques and pertinent questions
Salary Range:$65,000 - $95,000 a year