Title: System Administrator
Pay: $55 - $65/ hour
Location: 100% remote
Overview:
We are seeking a proactive and well-rounded Systems Admin to join our IT support team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving across all levels of support tickets, and brings strong experience in Microsoft 365 administration. The ideal candidate will be comfortable jumping between high-level technical tasks and basic support issues without hesitation.
Key Responsibilities:
• Provide Tier 1, Tier 2 and Tier 3 technical support to end users across the organization
• Administer and support the Microsoft 365 environment, including:
o Powershell scripting for user and delegate access management
o Azure AD and Intune configuration and troubleshooting
• Perform basic troubleshooting and configuration changes on Fortinet firewalls and access points:
o DNS troubleshooting, port enablement, connectivity issues
• Manage and respond to service tickets using ManageEngine:
o Handle Tier 1 tickets without ego or hesitation
o Escalate or resolve complex Tier 2/3 tickets as needed
• Maintain thorough documentation of incidents, resolutions, and changes
• Collaborate with other IT team members on projects and daily operations
Requirements:
• Strong hands-on experience with Microsoft 365, PowerShell, Azure AD, and Intune
• Familiarity with Fortinet firewalls and wireless access points
• Experience using ManageEngine or similar ticketing/monitoring systems
• Strong troubleshooting skills with a customer-first mindset
• Excellent communication and documentation skills
• Willingness to take ownership of issues at any tier level
Perks:
• Dental, Vision, Medical, 401(k)
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.