System Analyst - eCommerce

Job ID:  520165

Exempt

Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset.

Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.

Job Summary

We are seeking an adaptable and analytical System Analyst – eCommerce & Product Information Systems (PIMS) to support digital operations across our B2B and B2C channels. This role blends business‑analysis competency with hands‑on technical execution to ensure the stability, accuracy, and efficiency of our eCommerce platforms (BigCommerce) and product data ecosystems (PIMS). The ideal candidate is highly organized, communicates clearly with business and technical partners, and enjoys working directly with data whether through SQL queries, API integrations, or offline spreadsheet manipulation. This role works closely with marketing, IT, product teams, and external vendors to maintain smooth digital workflows, enhance data quality, and support continuous process improvement.

Job Location

• This role will work hybrid out of our office in the Sandy Springs, GA area. 

Job Responsibilities

• eCommerce & PIMS Platform Support
  • Maintain and configure BigCommerce storefront operations including product attributes, customer groups, pricing rules, and digital workflows.
  • Support the Product Information Management System, ensuring structured and accurate product data throughout catalog lifecycles.
  • Coordinate data imports, exports, and transformation activities across PIMS, ERP, CRM, and eCommerce platforms.

• Data Operations & Integration Support
  • Use SQL, spreadsheets, and data‑quality tools to clean, validate, and manipulate large datasets.
  • Assist with troubleshooting data‑flow issues between integrated systems, documenting findings and working with technical teams to implement corrective actions.
  • Support API‑driven integrations, data mappings, and structured data governance processes.

• Business Analysis & Workflow Alignment
  • Gather requirements from stakeholders and translate them into technical specifications, configuration steps, or workflow enhancements.
  • Support process documentation, functional requirements, and acceptance testing for new features or platform enhancements.
  • Partner with marketing and product teams to ensure product content, digital assets, and category structures follow established standards.

• Technical Support & Issue Management
  • Serve as first‑line support for platform issues, triaging incidents and coordinating with IT, vendors, or cross‑functional teams.
  • Manage and document tickets in ServiceNow and Jira, ensuring timely tracking, follow‑up, and resolution.
  • Maintain troubleshooting guides, FAQs, and knowledge‑base entries for recurring issues.

• Reporting, Compliance & Continuous Improvement
  • Create, update, and maintain operational reports, dashboards, and data extracts used by downstream departments.
  • Support change‑management processes through testing, documentation, release validation, and communication.
  • Identify opportunities to streamline workflows, automate manual tasks, and elevate product data consistency and accuracy.

Job Requirements

• Bachelor’s degree in Information Technology, Business Information Systems, Computer Science, Digital Commerce, or a related field.
• 3+ years of experience in a hybrid Business Analyst / Technical Analyst role, preferably supporting eCommerce or product‑data systems.
• Hands‑on experience with BigCommerce, PIMS platforms, or comparable digital commerce ecosystems.
• Demonstrated ability to work directly with data using SQL, Excel (advanced functions, lookups, pivot tables), and structured data files (CSV, XML, JSON).
• Experience managing work through Jira, ServiceNow, or similar ticketing/SDLC tools.
• Strong communication and documentation skills, with the ability to simplify technical topics for non‑technical stakeholders.
• Comfort working with cross‑functional teams to define requirements, validate data, and troubleshoot issues.
• Familiarity with API fundamentals, webhooks, and data‑integration patterns.
• Understanding of product data modeling, attribute management, and taxonomy design.
• Exposure to eCommerce analytics tools, digital experience optimization, or catalog‑content workflows.
• Experience with ERP or CRM systems and their interactions with eCommerce platforms.
• Basic knowledge of data‑governance best practices, digital accessibility considerations, and SEO‑aligned content structure.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability