Investigates, analyzes, and resolves hardware and associated software and communications problems on hospital computer systems. Performs complex hardware repairs and maintenance on a wide range of pc-based computers and peripherals.
Evaluates existing computer systems hardware and performs system upgrades based on customer needs.
Collect information to analyze and evaluate existing or proposed systems.
Assumes the responsibilities for the design and implementation of systems to meet user needs.
Prepares detailed flow charts and diagrams outlining systems capabilities and processes.
Research and recommend hardware, software, and operating systems.
Monitors the hardware and software systems using available systems utilities.
Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.
Record and maintain hardware and software inventories, site and/or server licensing, and user access and security.
Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.
Write and maintain system documentation.
Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system.
Maintain confidentiality regarding the information being processed, stored, or accessed by the network.
Document system problems and resolutions for future reference.
Requirements
Ability to work independently, with little or no supervision.
Analytical and progressive critical thinking skills are a must.
Has working knowledge of computer networking concepts, including LAN/WAN architectures, TCP/IP, DNS, DHCP, VLANs, and network segmentation.
Experience supporting and troubleshooting network connectivity issues in multi-user environment.
Knowledge of server/desktop administration, and virtualization.
Knowledge of firewall technologies and VPNs.
Full range of body motion, including bending, squatting, standing/walking. Occasionally lifts and carries items up to 50 pounds.
Education/Certifications
Minimum of an Associate Degree in Computer Technology.
Experience
5-7 years’ experience on computer system comparable to current installed system.
Grand Lake Health System provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GLHS complies with applicable state and local laws governing nondiscrimination in employment in all of our locations. In addition, Grand Lake Health System is an At-Will Employment employer.