System Analyst SOC-NOC I

At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. CoreCivic is currently seeking a System Analyst SOC-NOC I located at our corporate office in Brentwood, TN. Come join a team that is dedicated to making an impact for the people and communities we serve.

This position would require a working 4 days (Mon-Thurs) onsite in Brentwood, TN.

SUMMARY:

The System Analyst Security Operations Center/Network Operations Center (SOC/NOC) I provides first point of contact for monitoring, troubleshooting users'' requests and responding to basic security and network issues in a 24/7 operational environment. Handles initial incident detection and provides support across both SOC/NOC, escalating complex issues to Tier 2 analysts. Answers calls, resolves incidents and provides continuous monitoring and swift action in response to incidents to maintain the organization''s network performance and security.

ESSENTIAL FUNCTIONS:

The incumbent should be able to perform all of the following functions at a pace and level of performance consistent with the job performance requirements.

1. Provides real-time event monitoring of security alerts and events from tools such as SIEM, firewalls, IDS/IPS and anti-virus solutions.

2. Monitors network infrastructure to ensure optimal performance, availability and reliability.

3. Answers phone calls and responds to basic security incidents, including phishing attempts, unauthorized access and minor malware detections.

4. Responds promptly to alerts related to network outages, latency and connectivity issues to ensure rapid response times.

5. Follows standard operating procedures (SOPs) to perform initial triage and basic troubleshooting steps for network-related incidents, including rebooting devices, checking connectivity and verifying network health.

6. Escalates incidents and complex network issues to Tier 2 analysts, when necessary.

7. Collaborates with other team members to investigate and resolve security events.

8. Provides clear and detailed communication regarding network incidents to other team members to ensure smooth transition during shift changes.

9. Assists in maintaining incident response documentation and logs.

10. Domestic U.S. travel is required.

QUALIFICATIONS:

• Graduate from an accredited college or university with an Associate''s degree in Computer Science, Information Technology or a related field is required.
• Two years of experience in Technology or a related field. Additional years of related work experience may be substituted for the required education on a year-for-year basis.
• Experience in SOC/NOC support or a similar role is preferred.
• CompTIA or equivalent Network+ and/or Security+ certification is preferred.
• Experience with network monitoring tools (e.g. SolarWinds, PRTF, Nagios), ticketing systems and incident management tools is preferred.
• Must demonstrate basic knowledge and/or understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs); security tools such as firewalls, antivirus solutions and SIEM platforms; and cybersecurity principles, including common attack vectors (e.g. phishing and malware).
• Must available and willing to work rotating shifts, including nights, weekends and holidays.
• Proficiency in Microsoft Office applications is required.