System Analyst - Supply Chain (ERP)

JOB DESCRIPTION

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.

TITLE: Systems Analyst

JOB OVERVIEW: The Systems Analyst is responsible for the configuration, support, and ongoing maintenance of enterprise and clinical applications that support core business operations and patient care delivery. This role works closely with business, clinical, and IT stakeholders, as well as vendors, to ensure system reliability, data integrity, workflow effectiveness, and alignment with organizational policies, regulatory requirements, and operational and clinical needs. This position is also responsible for maintaining foundational awareness of network, server, and interface infrastructure to support application troubleshooting, integrations, and effective collaboration with infrastructure teams.

DEPARTMENT: Information Technology

WORK HOURS: Core business hours are approximately [e.g., 8:00 a.m. - 5:00 p.m.]. Employees may be expected to work off hours as necessary to fulfill responsibilities or meet business needs.

REPORTS TO: IT Manager

PREREQUISITES:

Bachelor''s degree in Information Systems, Computer Science, Business, Healthcare Administration, or a related field required. Equivalent combination of education and experience may be considered in lieu of degree.

Minimum 2 years of experience in general IT, business systems support, or relevant operational/functional roles required.

Strong understanding of business process analysis and system configuration.

Ability to translate technical concepts into clear, business-friendly language.

Strong analytical, problem-solving, and documentation skills.

Experience working in regulated or compliance-driven environments preferred.

QUALIFICATIONS:

Experience supporting multiple functional domains.

Experience with enterprise reporting, auditing, or regulatory compliance requirements.

Prior experience in healthcare, public sector, or large enterprise environments preferred.

Familiarity with change management, testing methodologies, and system governance practices.

Demonstrated ability to set priorities, produce accurate work, and meet deadlines.

Ability to function in a setting with a wide variety of duties and numerous interruptions.

Demonstrated competence in analysis and troubleshooting.

Demonstrated understanding of healthcare computing environments.

Demonstrated ability to be self-directed, learn quickly with strong attention to detail.

Proven record of excellent communication and organizational skills.

UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: Primarily sedentary work performed in an office or remote environment. Ability to sit for extended periods while working at a computer. Occasional lifting of light equipment (up to 40 pounds). May require off-hours support during critical system events, upgrades, or outages.

PERFORMANCE RESPONSIBILITIES:

Generic Job Functions: See Generic Job Description for Administrative Partner

Essential Responsibilities and Competencies

Module and Application Support

Support one or more assigned enterprise or clinical applications, modules, or functional areas under the direction of senior analysts or application leads.

Serve as a resource for assigned systems, including supported business or clinical workflows, system configuration, data flow, and integrations.

Assist with user training, job aids, and knowledge transfer activities.

Configure and maintain applications based on approved designs and standards, escalating deviations or risks to senior analysts or application owners.

Work with business, clinical, and IT stakeholders to gather requirements, support workflow improvements, an