System Application Analyst III - EPIC Willow Ambulatory

Location: Nationwide Remote Must reside in an eligible state listed below
Schedule: 8:00 AM 5:00 PM Eastern Time
Start Date: September 20, 2026
Employment Type: Full-Time

Position Overview

We are seeking an experienced Pharmacy IT Systems Analyst Epic Willow Ambulatory to support and optimize Epic Willow Ambulatory applications in a healthcare environment. The ideal candidate will be a PharmD with significant Epic experience and an Epic Willow Ambulatory certification. This position will work closely with pharmacy, clinical, operational, and IT teams to support application functionality, workflows, system enhancements, troubleshooting, and optimization for retail and outpatient pharmacy operations.

Required Qualifications

• PharmD required.

• Epic Willow Ambulatory certification required.

• Minimum of 4 years of Epic experience.

• Strong understanding of retail/outpatient pharmacy workflows and Epic Willow Ambulatory functionality.

• Must be able to work the Eastern Time Zone schedule of 8:00 AM 5:00 PM ET.

• Strong analytical, troubleshooting, and problem-solving skills.

• Excellent communication and collaboration skills.

Location Requirements

This is a nationwide remote position, but candidates must currently reside in one of the following states:

• Alabama

• Arizona

• Colorado

• Florida

• Georgia

• Hawaii

• Illinois

• Indiana

• Maryland

• Minnesota

• New York

• Nebraska

• North Carolina

• Pennsylvania

• South Carolina

• South Dakota

• Tennessee

• Texas

• Vermont

• Virginia

• Wyoming

Candidates must be able to work Eastern Time Zone hours, 8:00 AM 5:00 PM ET.

Key Responsibilities

• Provide application support for Epic Willow Ambulatory.

• Analyze, troubleshoot, and resolve complex application and workflow issues.

• Support retail/outpatient pharmacy workflows, including prescription processing, dispensing, charging, inventory, and point-of-sale integrations, ensuring Epic functionality aligns with operational needs.

• Evaluate existing workflows and recommend opportunities for system optimization.

• Collaborate with pharmacy leadership, clinicians, IT teams, and other stakeholders.

• Translate pharmacy and operational requirements into appropriate Epic application solutions.

• Participate in application enhancements, upgrades, implementations, testing, and optimization initiatives.

• Assist with system configuration and troubleshooting within the scope of Epic Willow Ambulatory.

• Identify opportunities to improve efficiency, functionality, and user experience.

• Support testing and validation of application changes.

• Document issues, solutions, workflows, and system changes as appropriate.

• Communicate effectively with both technical and non-technical stakeholders.

• Work independently while collaborating with cross-functional teams to resolve issues and meet project objectives.

Required Skills and Competencies

• Strong Epic Willow Ambulatory knowledge and hands-on experience.

• Strong understanding of retail/outpatient pharmacy workflows.

• Excellent analytical and problem-solving abilities.

• Ability to troubleshoot complex technical and workflow issues.

• Strong written and verbal communication skills.

• Ability to work effectively with clinical, pharmacy, operational, and IT stakeholders.

• Strong organizational and time-management skills.

• Ability to work independently in a remote environment.

• Ability to prioritize multiple requests and projects effectively.

Interview Process

Interviews will be conducted via Microsoft Teams. Candidates should provide their availability, including specific dates and times, for a Teams interview.

Background & Onboarding Requirements

All candidates must be willing to complete the following as part of the onboarding process:

• Drug screening.

• Criminal background check.

• Educational verification/screening.

• Previous employment/work references.

• Driver's license or state-issued identification verification.